Houseperson (Afternoon & Night)

Company Overview

Pullman Auckland is part of Accor’s global hospitality network, operating within a large portfolio of brands, hotels, restaurants, and lifestyle venues across many countries. The organisation focuses on responsible hospitality, fresh thinking, and delivering memorable experiences for guests, colleagues, and the wider community. At Pullman Auckland, the hotel combines modern work and event spaces with a lively social atmosphere for business travellers, leisure guests, and locals.

The culture is built around a service philosophy of moving forward together and making a meaningful impact. Team members are encouraged to bring their individuality, grow their careers, and explore opportunities across the wider hotel and hospitality group.

Role Summary

This Houseperson position is responsible for looking after the hotel’s public areas during afternoon and night shifts. The goal is to keep shared spaces clean, comfortable, and welcoming so guests have a positive and memorable stay.

Key Duties

• Keep all back-of-house spaces clean, except for the kitchen and storage areas.
• Maintain cleanliness in public zones such as the lobby, restaurant, and conference areas.
• Clean and look after locker rooms, as well as staff and guest washrooms.
• Complete scheduled and routine cleaning tasks as assigned.
• Handle cleaning equipment carefully, and report any faults according to the procedure manual.
• Maintain all department tools and equipment to a high standard.
• Take part in regular stock checks of equipment.
• Protect keys and secure public and back-of-house areas by following security procedures at all times.
• Report any suspicious people or items to the supervisor without delay.
• Use and store cleaning chemicals correctly, following health and safety rules and manufacturer guidance.

Candidate Profile

The ideal applicant is warm, attentive, and caring, with the ability to notice guest needs early and respond in a professional, welcoming way. Prior housekeeping or cleaning experience is helpful, though not mandatory. Strong organisation and time management skills are important, and the role requires good physical fitness because it is active and includes lifting up to 20 kg.

Availability is required for a range of shifts, including mornings, evenings, and nights, along with weekends and public holidays.

Additional Information

The employer values personality and trains for skill. The team culture is described as progressive, inclusive, optimistic, and multi-hyphen, with a focus on seeking opportunities, connecting meaningfully, and creating positive impact.

Employee Benefits

• Discounted hotel stays, food and beverage rates, and spa treatment savings worldwide through the loyalty card program.
• Daily staff meals.
• Ongoing rewards and recognition incentives.
• Opportunities for growth and career progression across the wider Accor network worldwide.

Diversity and Inclusion

The company aims to recruit, promote, and support people from diverse backgrounds. Reasonable adjustments can be provided during the hiring process if needed.

Brand Message

Do what you love, care for the world, and challenge the status quo. #BELIMITLESS