Housekeeping Supervisor

Job Overview

The Housekeeping Supervisor plays a pivotal role in ensuring exceptional cleanliness standards across guest rooms, corridors, and back-of-house areas while delivering top-tier guest service.

Key Responsibilities

• Maintain impeccable cleanliness on assigned floors and guestrooms throughout each shift.
• Collaborate effectively with the Front Office to maintain accurate room status.
• Respect guest privacy by adhering to Do Not Disturb (DND) indicators.
• Oversee the quality of rooms cleared for guest occupation.
• Inspect and authorize room readiness as necessary.
• Supervise evening turndown services.
• Track daily overtime and extra room credits for housekeeping staff.
• Conduct regular inspections of guest floor corridors.
• Communicate maintenance concerns swiftly to Engineering.
• Ensure compliance with lost and found protocols.
• Maintain organized and tidy floors, linen storage, and pantry areas.
• Monitor productivity and efficiency of assigned housekeeping attendants.
• Verify team members’ grooming, hygiene, and professional appearance.
• Support training and development initiatives for staff members.
• Offer ongoing guidance and personalized instruction as needed.
• Possess foundational knowledge of hotel systems to assist with daily tasks and guest inquiries.
• Report issues with hotel systems or facilities and track resolution progress.
• Identify opportunities for continuous guest service improvement based on feedback.
• Handle guest complaints promptly and effectively.
• Manage daily room assignments aligned with business requirements and complete associated reports timely.
• Comply with Hilton policies including business conduct, team member handbook, security, and emergency procedures.
• Perform additional reasonable duties as assigned.

Candidate Profile

• Minimum of three years’ relevant housekeeping experience.
• Strong knowledge of daily housekeeping operations, especially guest floor management.
• Effective written and verbal communication skills.
• Active listening abilities and openness to collaborative ideas.
• Excellent interpersonal skills and meticulous attention to detail.
• Guest-focused attitude with aptitude for resolving guest issues swiftly.

About Hilton

Hilton stands as a global leader in hospitality, offering a range of accommodations from luxury resorts to extended-stay suites and mid-tier hotels. With nearly 100 years of experience, the company is committed to delivering outstanding guest experiences and fostering a welcoming environment for its team members worldwide.