Hotel Receptionist

About the Hotel

Tullamore Court Hotel is a welcoming four-star property situated in the heart of the Midlands and part of The iNUA Hotel Collection. Our team focuses on delivering memorable guest experiences through warm Irish hospitality, exceptional service, and genuine care. Recognized as a Great Place to Work, we are dedicated to fostering a positive, supportive environment that encourages skill development and career advancement.

Role Overview

We seek a friendly, professional, and enthusiastic Hotel Receptionist to join our Front Office team. You will be the initial and final point of contact for our guests during their stay, ensuring they receive a warm welcome, efficient check-in and check-out, attentive responses to inquiries, and a personalized service throughout their visit. This role suits someone who enjoys working with people, thrives in a fast-paced environment, and values creating strong first impressions.

Key Responsibilities

• Greet guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs effectively and accurately.
• Manage bookings, cancellations, and amendments via phone, email, and in-person.
• Provide guest information about the hotel, its amenities, and local attractions.
• Process payments, deposits, and guest billing precisely.
• Answer and direct telephone inquiries appropriately.
• Update and maintain accurate guest profiles and reservation data within the Property Management System.
• Communicate special guest requests and important details to relevant departments.
• Assist with luggage storage, transport arrangements, and general guest inquiries.
• Handle guest feedback professionally and escalate issues when necessary.
• Promote hotel facilities, dining options, leisure services, and special promotions.
• Maintain a tidy, organized, and inviting reception area.
• Complete shift handovers ensuring clear communication of important information.
• Adhere to hotel policies on cash handling, data protection, security, and guest privacy.
• Collaborate closely with Housekeeping, Food and Beverage, Reservations, and other hotel teams.

A Typical Day

Your shift may start with handover from the previous receptionist, reviewing arrivals, departures, and guest special requests. Throughout the day, duties include welcoming guests, managing check-in/out, addressing phone inquiries, handling reservations, and assisting guests to enjoy their stay in Tullamore. Effective communication with other departments to coordinate room readiness, dining bookings, and guest requests is essential, with the consistent goal of delivering friendly and professional guest experiences.

Candidate Profile

Essential Qualifications and Traits

• A warm, approachable, and professional demeanor.
• Strong communication and interpersonal capabilities.
• Passion for providing excellent customer service.
• Excellent organizational skills and a keen eye for detail.
• Comfort with computer use and learning new systems.
• Ability to remain calm and helpful in busy situations.
• Flexible, reliable, and committed work approach.
• Capable of working both independently and within a team.
• Availability to work varied shifts including mornings, evenings, weekends, and public holidays.

Desirable Experience

• Prior experience in hotel reception, reservations, or customer-facing roles.
• Proficiency with hotel Property Management Systems such as Opera.
• Experience handling payments, bookings, or guest accounts.
• Knowledge of the Tullamore area and its attractions.

While hotel experience is preferred, candidates with solid customer service skills and the right attitude are encouraged to apply.

Why Join Tullamore Court Hotel?

Join a collaborative and supportive team that values professional growth and outstanding guest service. This role offers a valuable introduction to hotel operations and provides pathways toward careers in front office supervision, reservations, sales, revenue management, and hotel leadership.

Employee Benefits

• Opportunities for career development and advancement.
• Access to training and professional growth programs.
• Employee recognition initiatives.
• Support for employee wellbeing and assistance.
• Meals provided while on duty.
• Employee discounts across the hotel and group.
• Inclusive and supportive work culture.
• Chance to progress within The iNUA Hotel Collection.
• Workplace recognized as a Great Place to Work.

Application Invitation

If you bring professionalism, a friendly personality, and a passion for excellent customer service, apply to become part of our welcoming team dedicated to ensuring every guest feels genuinely valued.