Health Navigator

About Sprout Family Health

Sprout Family Health offers a unique, team-oriented medical care approach centered on families with young children. Based in Victoria, BC, the team emphasizes prevention, development, and integrating lifestyle changes into daily healthcare. Their services range from comprehensive examinations to specialized assistance, aiming to meet the distinct needs of every family member.

Work Environment and Benefits

• Remote work: Perform your duties from your preferred location.
• Competitive pay: Compensation matches industry standards aligned with your skills and experience.
• Support system: Access mentorship and guidance from experienced leaders dedicated to your professional growth.
• Flexible hours: Create a work schedule that supports your personal and professional life balance.
• Influence and innovation: Play an active role in developing programs and initiatives that impact the organization positively.

Key Responsibilities

• Maintain availability during designated hours to promptly respond to patient queries, ensuring callbacks or messages are returned within 2 hours and no later than 24 hours.
• Provide immediate medical and health advice to patients through phone or text communications.
• Guide patients efficiently to appropriate healthcare resources both inside Sprout and within the wider public health network.
• Assist patients in emergency situations by facilitating urgent care instructions, supporting but not substituting emergency services.
• Support appointment scheduling although most bookings are handled by other team members.
• Refer or research specialist consultations when patient issues go beyond your expertise.
• Notify patients and the Sprout team proactively regarding changes in your availability due to vacations or off-hours.
• Conduct Medical Intake Form review calls with patients to understand their health background.

Candidate Profile

• Must be a fully licensed Registered Nurse registered with the British Columbia College of Nurses and Midwives (BCCNM).
• Possess excellent communication and empathy skills suited for patient interaction.
• Demonstrate strong organizational ability to handle multiple demands efficiently.
• Experience managing medical information with confidentiality while effectively guiding patients.
• Capable of working independently in a remote work setting.

Additional Role Details

• Location: Fully remote with obligation to respond to calls and texts within 2 hours during agreed on-call shifts.
• Employment type: Contractual independent contractor role.
• Hours: On-call and variable, generally covering weekdays from 6:00 am to 9:00 pm PST with 2-3 weekdays weekly.

If you are dedicated to delivering proactive, high-quality healthcare and thrive with diverse work schedules and responsibilities, this role invites you to apply and be a key health resource for families.