Guest Service Agent
Al Khobar, Eastern Province, Saudi Arabia · ਪੂਰਾ ਸਮਾਂ
ਅਰਜ਼ੀ ਦੇਣ ਵਾਲੇ ਪਹਿਲੇ ਵਿਅਕਤੀ ਬਣੋ
- ਅਨੁਭਵ
- ਕੋਈ ਵੀ
- ਤਨਖਾਹ
- —
- ਖੁੱਲ੍ਹਣ ਵਾਲੀਆਂ ਥਾਵਾਂ
- 1
- ਪੋਸਟ ਕੀਤਾ ਗਿਆ
- ਹਫਤਾ
- ਕੰਮ ਮੋਡ
- ਦਫ਼ਤਰ ਵਿੱਚ
- ਸਿੱਖਿਆ
- Degree in hospitality
- ਯੋਗਤਾ
- Candidates with a hospitality degree and prior front office hotel experience are suited for this role. Applicants should be able to communicate clearly in English, work well in a multicultural team, and bring a guest-focused, proactive approach.
- ਰੈਜ਼ਿਊਮੇ
- ਅਰਜ਼ੀ ਦੇਣ ਲਈ ਲੋੜੀਂਦਾ ਹੈ
ਤੁਸੀਂ ਕਿੱਥੇ ਕੰਮ ਕਰੋਗੇ
ਕੰਮ ਦਾ ਵੇਰਵਾ
Role Overview
Rotana Hotels is seeking energetic and self-driven Front Office professionals who are ready to grow their careers. In this position, you will deliver attentive, guest-centered service and help ensure every stay is smooth, welcoming, and memorable.
What You Will Do
- Provide service that is consistently professional, warm, friendly, and engaging.
- Welcome arriving guests and complete check-in formalities in line with established SOPs.
- Process guest departures and ensure check-out is handled according to company standards.
- Handle room sales for walk-in guests and support day-to-day operational and facility-related issues proactively.
- Manage cash inventory and process cheques and foreign currency bills of exchange for hotel guests in accordance with credit policy.
- Work closely with colleagues across departments, especially Housekeeping, Finance, and Reservations.
- Keep the Guest Service Desk fully staffed, organized, and ready to serve guests at all times.
- Protect guest privacy by ensuring confidential information is not disclosed.
- Maintain a strong understanding of hotel policies, procedures, service standards, facilities, and current hotel happenings.
Education, Experience & Skills
The ideal candidate should hold a degree in hospitality and have prior experience in a hotel Front Office environment. Strong written and spoken English is required, and knowledge of another language is an added advantage. You should also bring excellent interpersonal skills, sound problem-solving ability, computer literacy, and familiarity with Opera will be beneficial.
Ideal Working Style
The right person will be highly customer-focused, proactive, confident, approachable, and charismatic. You should be able to perform well under pressure in a busy environment, collaborate effectively with a multicultural team, and adapt easily to different guests and situations.
Core Competencies
- Understanding the role and job expectations
- Accountability and responsibility
- Appreciating and respecting differences
- Strong customer orientation
- Adaptability in changing situations
- Team-oriented collaboration