Guest Experience Lead, Concierge (The Laurus)

Overview

We seek a hospitable and service-focused Doorman to join our team at a premier hotel. You will be the face that warmly welcomes and bids farewell to guests, ensuring a smooth and enjoyable guest arrival and departure process. Your role includes managing vehicle and foot traffic, providing assistance with directions, transportation, and guest inquiries, all while upholding our luxury hotel's professional standards.

Key Responsibilities

• Greet guests warmly with professionalism upon arrival and departure.
• Open doors for vehicles and guests, rendering assistance as necessary.
• Provide directions, help with transportation needs, and address general questions from guests.
• Collaborate closely with Concierge, Butler, and Front Office teams to guarantee smooth guest transitions.
• Identify returning and VIP guests, offering personalized acknowledgements and greetings.
• Efficiently manage vehicle flow to maintain order at the hotel entrance.
• Ensure the hotel's entrance and driveway are clean, organized, and well-presented.
• Proactively anticipate guest needs and offer timely, courteous support.
• Assist with luggage handling during busy periods.
• Adhere strictly to grooming, etiquette, and brand standards.
• Promptly report any operational issues, guest feedback, or unusual incidents to supervisors or management.
• Undertake other reasonable tasks as assigned by leadership.

Requirements

• Minimum education of GCE 'O' Level or equivalent.
• Preferred prior experience in hospitality, guest service, concierge roles, luxury retail, or other customer-facing positions.
• Excellent communication and interpersonal abilities.
• A friendly, approachable demeanor with strong customer service orientation.
• Well-groomed appearance consistent with brand integrity.
• Familiarity with local sightseeing spots and transport options is a plus.