Front Office Manager

About Minor Hotels and Oaks Wellington

Minor Hotels is a leading accommodation provider in Australasia managing over 70 properties locally and a global portfolio of 640 sites across more than 66 countries. Our brands include Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, spanning six continents. Joining us means becoming part of a diverse and rapidly growing international organization that offers extensive possibilities for professional success and development.

Our employees are central to our achievements; we invest in your skill enhancement and support career progression. You will be embraced as a valued member of a supportive team dedicated to outstanding guest service and cultivating a positive workplace culture.

Role Overview

Oaks Wellington Hotel seeks a dedicated and skilled Front Office Manager to lead the front office team full-time. You will create welcoming experiences for guests upon arrival and oversee your team to ensure excellent customer service and operational efficiency.

Key Responsibilities

• Deliver exceptional guest welcomes and uphold operational standards at the front office and reception.
• Meet and settle guests upon arrival, ensuring they feel at home.
• Maintain clear, honest communication to assist guests and manage reservations accurately.
• Lead and support the team in providing outstanding guest experiences.
• Complete daily tasks diligently and promptly.
• Address guest complaints professionally and quickly.
• Keep accurate guest accounts and assist with daily reporting.
• Manage team schedules effectively to align with budget goals.
• Assist the Hotel Manager in recruitment processes.

Shift Details

• Work schedules follow a rotating roster from Monday to Sunday.
• Shifts are scheduled between 7:00 AM and 11:00 PM.

Candidate Requirements

• Minimum 2 years’ supervisory experience in a hotel or resort environment.
• Strong leadership and motivational skills for managing diverse teams.
• Excellent verbal and written communication abilities.
• Outstanding customer service orientation with a positive mindset.
• Proficiency in Trust accounting.
• Willingness to work varied shifts, including weekends and public holidays.

Additional Information and Benefits

We recognize our people as key to our success and offer comprehensive benefits to enhance your career and personal life balance, including:

• Opportunities for career advancement through training and development.
• Discounted hotel stays: 50% for employees, 20% for family and friends within Australasia Minor Hotels.
• International accommodation discounts across our global hotel brands.
• Cashback and special offers at more than 400 retailers in Australia and New Zealand.
• Discounted entertainment options and activities.
• Exclusive health insurance and workplace banking perks.
• Generous leave policies, including parental and birthday leave.
• Employee Assistance Program and wellness support tailored to employee needs.

Please note, applications are only accepted from candidates with working rights in New Zealand.