Front Desk Manager - Pre-Sales

Role Overview

We seek a poised and target-driven Front Desk Manager to handle client interactions, manage leads, schedule appointments, and actively drive sales and lead conversion efforts.

Key Duties

• Oversee front desk operations including walk-in clients, phone inquiries, and appointment scheduling in a professional manner.
• Conduct pre-sales activities, follow up on leads, and convert prospective clients.
• Collaborate with advisors to optimize consultations and boost sales outcomes.
• Maintain and update CRM or lead databases, ensuring timely follow-ups.
• Support regional marketing initiatives, referral programs, and enhance client engagement.
• Monitor daily client visits, leads, follow-ups, and sales conversions.
• Guarantee a superb customer experience and maintain a professional appearance of the studio.

Candidate Profile

• 2 to 5 years of experience in front desk, pre-sales, sales, telecalling, clinical, salon, beauty, aesthetics, or premium retail sectors.
• Demonstrated capability in managing leads, following up diligently, and converting sales successfully.
• Strong communication skills in English and Hindi; knowledge of regional languages is an asset.
• Confident, well-presented, and skilled at engaging with premium clientele.
• Motivated by targets, equipped with persuasive negotiation abilities.
• Proficient in CRM platforms, Excel or Google Sheets, and appointment scheduling software.
• Preferred backgrounds include beauty, aesthetics, healthcare, salon, hospitality, or premium retail industries.

Additional Information

This position is more than just a reception role; it requires significant experience in pre-sales, lead management, and conversion activities.