Fraud Desk Officer

Role Overview

The Fraud Desk Officer is tasked with overseeing and managing the identification and investigation of fraudulent behaviors within the banking environment. This involves scrutinizing transactional data, working collaboratively with multiple internal divisions, and ensuring strict adherence to regulatory and internal control standards to safeguard the institution's reputation and assets.

Key Duties

• Continuously observe transactions and operations for any suspicious or irregular activity pointing to potential fraud.
• Receive and evaluate fraud reports from employees, agents, and clients, escalating issues as necessary.
• Investigate identified fraud cases and compile detailed reports outlining results and suggested actions.
• Partner with internal audit, risk management, operations, and IT teams to review fraudulent cases and pinpoint vulnerabilities.
• Keep and update a comprehensive fraud log and ensure timely communication with management and regulatory entities such as CBN and NDIC.
• Analyze underlying causes of fraud trends and propose enhancements to policies and procedures to mitigate risks.
• Contribute to the development and roll-out of anti-fraud methodologies, tools, and educational initiatives.
• Engage in employee training on fraud detection, reporting procedures, and preventive techniques.
• Collaborate with law enforcement and legal experts when litigation against fraud offenders is required.
• Monitor digital platforms including mobile banking, point of sale, and internet banking channels for anomalous transactions.
• Preserve confidentiality and uphold the integrity of all fraud-related information and investigations.
• Carry out additional tasks assigned by supervisors.

Candidate Profile

• Degree holder in Accounting, Banking & Finance, Economics, Business Administration, or allied disciplines.
• Evidence of 2 to 4 years working experience in fraud management, internal controls, investigations, risk, or audit in a financial setting, ideally within microfinance banking.
• Comprehensive understanding of banking procedures, microfinance operations, digital financial products, and fraud mechanisms.

Skills and Expertise

• Exemplary integrity and discretion.
• Strong analytical thinking and investigative aptitude.
• Excellent decision-making and problem-resolution skills.
• Familiarity with anti-fraud systems and investigative methodologies.
• Competent report authoring and documentation capabilities.
• Effective interpersonal and communication skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and banking software platforms.
• Knowledgeable about CBN regulations and anti-fraud policies.