Finance Associate - Finance Operations (Balance & Documents Collection)

About the Role

upGrad is currently seeking a Finance Associate to join our Finance Operations team focusing on balance and document collection. This role is ideal for candidates aiming to build their careers in finance operations within a dynamic environment located in Bengaluru, Karnataka. You will be responsible for managing learner communications related to pending payments and document verification, ensuring processes are executed with accuracy and timeliness.

Responsibilities

• Engage proactively with learners to address and recover outstanding balance payments and gather essential documentation.
• Verify the authenticity and completeness of financial and academic documents submitted by learners.
• Work to close pending cases promptly while maintaining excellent quality in customer interactions.
• Collaborate with various internal departments to resolve any learner-related queries effectively.
• Accurately document and update case information within relevant systems.
• Consistently achieve daily targets for productivity and quality to enhance the learner's experience.

Required Skills and Qualifications

• Graduation in any discipline is required.
• Excellent verbal and written communication skills in English and Hindi. Candidates from South India should also be fluent in the local language.
• Strong negotiation and follow-up capabilities to maintain learner engagement.
• Basic proficiency in MS Excel and Microsoft Office suite.
• Close attention to detail and effective problem-solving skills.
• Ability to adapt and perform efficiently in a fast-paced work setting.

Additional Information

• Experience Range: Freshers to candidates with up to 3 years of relevant experience.
• Compensation: Annual CTC ranging between 350000 and 400000 INR.
• Work Schedule: Six working days per week.