Field Service Coordinator

About NCR Voyix

NCR Voyix Corporation (NYSE: VYX) is a worldwide leader in unified commerce technology for shopping and dining, providing a flexible, intelligent platform combined with comprehensive payment solutions. Headquartered in Atlanta, Georgia, NCR Voyix supports clients across more than 35 countries.

Position Location and Work Details

This role is based in Belgrade, Serbia, operating in a hybrid work model during second and third shifts.

Role Overview

Join the team as a Field Service Coordinator overseeing the smooth operation of service activities across the United States. This entry-level position welcomes applicants without prior experience, emphasizing potential and eagerness to learn over existing credentials.

Key Responsibilities

• Evaluating incoming service requests to determine required actions
• Allocating tasks to Customer Engineers considering their expertise, availability, and urgency
• Prioritizing client requirements and balancing workloads effectively
• Coordinating technician schedules, locations, and availability
• Ensuring parts availability and arranging part sourcing from multiple locations
• Monitoring estimated arrival times and maintaining up-to-date communications
• Engaging with cross-functional teams across the U.S. through phone, email, and chat platforms
• Recording all updates and activities accurately within internal systems
• Managing escalations and addressing older service requests
• Contributing suggestions to enhance process efficiency
• Participating in training and professional development opportunities

Benefits and Growth Opportunities

• Comprehensive foundational training provided from the start
• Personal mentorship and ongoing support
• A supportive environment that encourages learning at individual pace
• Defined career advancement paths toward senior, leadership, or specialized positions

Skills and Experience Gained

• Mastering professional communication techniques
• Developing time and task management capabilities
• Working with corporate software systems and internal tools
• Understanding logistics, coordination, and service operation basics
• Honing real-time problem-solving skills
• Collaborating with international colleagues and managing multiple geographic territories
• Optimizing Service Level Agreements and tracking performance
• Handling priorities in a fast-paced, high-volume setting
• Engaging in continuous process improvement efforts

Additional Information

Employment offers are subject to successful screening aligned with job criteria. NCR Voyix embraces diversity and equal opportunity principles, ensuring fair treatment and respect for individual differences in a globally inclusive workplace. Recruitment agencies are advised that only authorized suppliers may submit resumes; unsolicited submissions will not be considered. Applicants are cautioned to accept communications only from official @ncrvoyix.com email domains during the application process.