Events Coordinator

Company Overview

Established in 1975, Addison Lee stands as a leading transport provider in London, known for its secure, stylish, and dependable travel services. It operates a vast network of passenger cars, courier services, and black taxis, setting high industry benchmarks. As a part of the ComfortDelGro Group, its connectivity spans over 34,000 vehicles globally including buses, rail, taxis, and private hire cars.

Role Overview

As an integral member of the dedicated Events Team, you will handle inquiries and bookings made by phone and email, ensuring all requests are processed according to company policies. Collaborating closely with Operations, clients, and affiliates, this position demands energetic individuals focused on delivering excellent customer service and memorable client experiences.

Key Responsibilities

• Coordinate closely with teams from Events, Operations, Executive Control, and Car Control to ensure smooth event arrangements.
• Manage the complete vehicle booking lifecycle, accurately capturing client needs from initial inquiry to fulfillment.
• Build and maintain positive relations with internal teams and external clients to facilitate effective communication and superior service.
• Promote a collaborative team environment by sharing insights and supporting peers to reach common objectives.
• Engage in team meetings and contribute ideas to enhance operational processes and customer satisfaction.

Requirements

• A strong desire to learn and grow within the role.
• Excellent verbal and written communication skills.
• Exceptional customer service capabilities.
• Independent and cooperative work approach.
• Highly organized with meticulous attention to detail.
• Ability to multitask effectively under pressure.
• Proficiency in Microsoft Word and Excel.
• Familiarity with the Shamrock operating system is advantageous.
• Previous experience in booking and managing customer information is preferred.

Benefits and Perks

• Competitive salary up to £30,000 dependent on experience.
• Bonus of up to 5%.
• Life insurance covering death in service.
• Two paid days per year for volunteering.
• Access to private medical and travel insurance after one year of employment.
• Wellness program participation.
• Cycle to Work scheme enrollment.
• Generous annual leave of 33 days including bank holidays.
• Discounts across various retail outlets via Each Person.
• Support with professional development through apprenticeship programs.
• Season ticket loans and discounted taxi and courier services within London.

Working Schedule and Location

The role is based in Paddington with a Monday to Friday schedule, including occasional weekend work requiring flexibility. The position offers the option to work from home one day per week.

Equal Opportunity Statement

Addison Lee champions diversity and inclusivity, welcoming applications from all community sectors. As a Disability Confident employer, the company is committed to employing, retaining, and nurturing disabled staff.