Enforcement Agent

Company Overview

Bristow and Sutor Group are established leaders in the debt recovery enforcement sector with more than 40 years of experience supporting numerous local authorities and Transport for London. Employing 500 staff across the UK, the company fosters a culture emphasizing meaningful work, recognition, and rewards.

Location

This role serves various North East London and nearby locations including Barking, Bishops Stortford, Brentwood, Buntingford, Cheshunt, Enfield, Epping, Harlow, Ilford, Romford, Royston, and Saffron Walden.

Role Summary

As an Enforcement Agent, you will be responsible for visiting properties linked to customers in debt. Your main goal is to facilitate constructive solutions for debt resolution and avoid escalation. You will manage interactions directly with customers or neighbors if the customer is unavailable, help with payment collections, complete relevant paperwork, and update records. In some cases, you may need to take control of goods where necessary. The role offers independence, a company car, expenses, advanced technology tools, and flexible work scheduling.

Day-to-Day Activities

• Conduct field visits to debtors’ properties to negotiate payments and agreements.
• Engage calmly and respectfully with customers and neighbors to find workable solutions.
• Handle paperwork and system updates after each visit.
• Where required, enforce debt recovery through control and removal of goods.
• Refer vulnerable individuals to appropriate support services when applicable.

Desired Qualities and Skills

• Resilience and adaptability to resolve problems efficiently on the go.
• Excellent interpersonal skills to maintain composure and influence positive outcomes.
• Trustworthiness and integrity in managing sensitive situations with dignity and respect.
• Balanced judgement and fairness in decision making, especially in challenging cases.
• Strong determination and discipline to meet targets and deliver results.

Compensation and Benefits

• A guaranteed basic salary ranging from £26,441 to £28,460 annually.
• Commission and bonus opportunities rewarding your performance with on-target earnings between £40,000 and £60,000.
• Company vehicle, fuel card, and coverage of business-related expenses.
• Flexible working hours to balance your workday.
• Provision of smartphone and advanced technology to support your work.
• Enrollment in company pension and life assurance plans.
• 28 days of paid annual leave per year.
• Fully funded court certification and professional insurance.
• Prospects for ongoing training and career progression within the company.

Equal Opportunity Employer

Bristow and Sutor promote a diverse and inclusive work environment that values merit and ability, reflecting the communities served.