Customer Support Executive - Voice Process (Day Shift) in Kolkata

About the Role

We are hiring a Customer Support Executive for a voice process in Kolkata's Sector V, Salt Lake area. This full-time role requires candidates to work from the office primarily but allows work-from-home flexibility for up to two days each month. The position focuses on delivering excellent customer service, resolving queries, and maintaining a high standard of communication and record-keeping.

Key Responsibilities

• Handle 100 to 120 candidate calls daily with professionalism and efficiency.
• Provide clear, accurate, and complete information using the designated resources and tools.
• Address and resolve candidate queries promptly or escalate complex issues to the relevant teams.
• Maintain detailed records of interactions in Excel and prepare MIS reports (daily, weekly, monthly).
• Ensure strict compliance with defined process guidelines and uphold quality and productivity standards.

Candidate Requirements

• Hold a bachelor's degree in any discipline.
• Possess 6 months to 2 years of experience in BPO, telecalling, or telesales fields.
• Own a laptop or desktop computer with at least 8 GB RAM.
• Maintain a reliable wifi or network connection.
• Reside in Kolkata, as this opportunity is location-specific.

Compensation and Work Schedule

• Monthly salary ranging between INR 18,000 and 20,000.
• Day shift hours from 9:30 AM to 6:30 PM.
• Work six days per week with the 2nd and 4th Saturdays and Sundays off.
• Option to work remotely for two days each month.