Customer Services Agent (Arabic & French Speakers)

Overview

Qatar Airways Doha Contact Centre seeks Customer Services Agents fluent in Arabic and French to join its esteemed 5-star team. This role centers on delivering outstanding support to clients via telephone, email, and web chat, addressing inquiries primarily from Arabic, French, and English speakers. Ensuring excellent customer satisfaction in every engagement is key, along with collaborating with colleagues to maintain service quality.

Key Responsibilities

• Answer inbound customer calls professionally, manage inquiries, and promote Qatar Airways products through selling, upselling, and cross-selling.
• Create new and modify existing travel reservations while accurately quoting fares and explaining ticketing rules.
• Handle multiple services and products, escalating complex matters to senior team members when necessary.
• Support activities related to E-commerce, Trade, and Frequent Flyer Program.
• Manage ticket refund processing efficiently.

Training and Benefits

New hires undergo 5 weeks of classroom instruction followed by 4 weeks of on-the-job training focusing on the Amadeus Global Distribution System and Qatar Airways product knowledge. The company offers a competitive salary, travel perks, relocation assistance for candidates outside Wroclaw, annual leave, and benefits aligned with local labor regulations.

Candidate Profile

• Minimum high school education plus at least 1 year of customer service experience.
• Familiarity with GDS systems like Amadeus or certifications such as IATA or Airline Basic Tariff is advantageous.
• Proficient computer skills including typing.
• Excellent communication capabilities; fluency in English and either Arabic, French, or Spanish.
• Shows active listening skills with the ability to handle high call volumes in fast-paced settings.
• Warm, interactive, customer-centered approach with reliability and adaptability to evolving demands.
• Resilient under pressure and flexible to work varied shifts, including nights.

About Qatar Airways Group

From humble beginnings with four aircraft, Qatar Airways has expanded into twelve distinct business sectors, consistently raising industry standards and overcoming challenges. Every team member contributes to the airline’s story of rapid growth and innovation, encouraging ambition and offering a global community environment.