Customer Service Representative

About the Role

Our client is expanding and is looking for a courteous, organized, and detail-focused Customer Service Representative to support customers and help maintain strong client relationships in Alberta, Canada. In this position, you will act as a frontline representative of the company, delivering prompt assistance, clear communication, and dependable service to customers using the organization’s products and services.

What You’ll Do

• Handle customer questions and requests through phone, email, chat, and other support channels in a prompt and professional way.
• Address complaints, service issues, and concerns by working toward practical and effective resolutions.
• Share correct information about products, services, policies, and procedures.
• Manage customer transactions such as requests, account changes, order processing, returns, and similar service tasks.
• Keep detailed and accurate logs of conversations, feedback, and issue resolutions in internal systems.
• Work with other teams when issues need to be escalated or require cross-functional support.
• Follow up with customers as needed to confirm satisfaction and strengthen ongoing relationships.
• Meet service standards, quality expectations, and performance targets set by the company.

What We’re Looking For

• High school diploma, Associate’s degree, or Bachelor’s degree.
• Strong spoken and written communication skills.
• Good interpersonal skills, along with the ability to solve problems and handle conflict constructively.
• A calm, polite, and professional approach when dealing with difficult situations.
• Working knowledge of Microsoft Office tools, including Word, Excel, Outlook, and PowerPoint.
• Strong organization and the ability to manage several customer requests at once.
• Careful attention to detail and accuracy in daily work.
• A team-oriented, customer-first attitude.

What You Can Expect

• Competitive pay package.
• Opportunities for career growth and professional development.
• A collaborative and supportive workplace.
• Training and continuous support.
• Recognition for performance and growth opportunities.
• The chance to contribute meaningfully to customer satisfaction and overall business success.

Who Should Apply

This role is well suited to people who enjoy helping others, resolving issues, and working in a busy customer-facing environment.