Customer Service Intern

About RAKBANK

RAKBANK is committed to nurturing a culture rooted in innovation, growth, and excellence. The bank operates as a collaborative community focused on teamwork, implementing advanced solutions, and adhering to the highest governance standards.

Role Overview

The Customer Service Intern will assist the team in daily operational activities while gaining valuable exposure to banking processes. This position is designed to provide practical learning opportunities, helping interns to build professional skills, comprehend operational workflows, and actively participate in team projects under close guidance.

Primary Responsibilities

• Assist with administrative and operational duties of the department.
• Support data gathering, reporting, and documentation processes.
• Engage in reviewing existing processes and suggest improvements.
• Collaborate with internal parties to assist ongoing projects and fulfil business needs.
• Keep records accurate and update tracking systems regularly.
• Participate in team meetings, training events, and shared knowledge sessions.
• Conduct research and perform analysis to aid business goals.
• Help prepare presentations, reports, and various business-related documents.
• Manage inbound customer calls, providing timely and precise solutions to inquiries.
• Offer information and assistance regarding banking products and services while identifying customer requirements.
• Deliver excellent customer service by resolving complaints, managing escalation, and improving customer satisfaction.
• Record customer interactions, feedback, and transactions accurately in the bank's systems.