ਕੰਮ ਦਾ ਵੇਰਵਾ

About Fuze Health

Fuze Health is committed to revolutionizing healthcare by prioritizing patients' needs and addressing critical challenges in the industry. Our goal is to empower millions by facilitating seamless digital connections with care providers, granting access to vital health resources, and ensuring the availability of essential treatments. We partner with a wide range of stakeholders including healthcare providers, employers, health plans, and life sciences organizations to improve quality, outcomes, and value in healthcare. Our organization is enhanced by integrating best-in-class innovators such as LetsGetChecked, Truepill, and Alto Pharmacy, enabling us to deliver advanced healthcare solutions that evolve with patient and market demands to provide accessible, efficient, and high-quality care for all.

Role Overview

As a Customer Service Associate within Fuze Health's Operations Management team, you will play a key role in delivering exemplary patient support. This position involves working closely with colleagues and healthcare partners to manage patient inquiries through phone and messaging, proactively contact patients recently discharged from emergency care to ensure follow-up, assist with appointment scheduling, and perform related administrative duties. The role demands empathy, professionalism, and the ability to handle a high volume of interactions, resolve issues promptly, and maintain patient satisfaction. Proficiency with software tools such as electronic medical records (EMR), Slack, and Five9 is required to facilitate communication and operational workflows. This position offers a meaningful opportunity to impact patient health outcomes and support healthcare modernization.

Key Responsibilities

Initiate outbound calls to patients recently discharged from emergency rooms to ensure continued care and support
Respond to inbound patient calls with clear, compassionate assistance for inquiries about our healthcare services and programs
Help patients with scheduling appointments, answer their questions, and route calls appropriately within the organization
Carry out administrative tasks to support patient care coordination and accurate documentation
Work collaboratively with team members and healthcare providers to maintain high standards of service quality
Develop expertise in our communication and operational software systems, including EMR, Slack, and Five9, to optimize workflows
Ensure compliance with healthcare regulations and organizational policies throughout all patient interactions

Candidate Qualifications

Possession of a High School Diploma or GED equivalent
Medical Assistant Certificate or Diploma from an accredited institution, or equivalent professional training such as military medic or EMT experience
One to two years of experience in healthcare-related customer support roles
Strong computer skills with familiarity using electronic medical records
Effective verbal and written communication abilities at or exceeding a high school graduate level
Strong problem-solving capabilities with a focus on swift and practical resolutions
Demonstrated excellence in customer service, especially under high-volume and stressful conditions
Ability to work both independently and collaboratively as part of a team
Following instructions precisely and adhering to established standard operating procedures

Benefits and Compensation

Hourly wage ranging from $18 to $22
Comprehensive full-time benefits including dental, vision, and a selection of medical plans
401(k) retirement plan with employer contributions
Group life insurance and accidental death and dismemberment (AD&D) coverage
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Commuter benefits and employer-paid short- and long-term disability insurance
Additional supplemental insurance options such as spouse life insurance, legal insurance, and employee assistance programs
Flexible vacation policy with accrued paid sick leave and paid holidays including floating holidays
Paid parental and caregiver leave alongside a Lifestyle Spending Account
Remote work arrangement available within specified states

Equal Employment Opportunity

Fuze Health is dedicated to fostering diversity and inclusion, providing equal opportunity employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or other protected statuses. We provide reasonable accommodations for applicants with disabilities and adhere to Fair Chance laws in our hiring practices. Employment eligibility is verified through E-Verify. We welcome and encourage all qualified candidates to apply and contribute to transforming healthcare delivery.

Customer Service Associate - Remote