Customer Care Representative - Associate

Role overview

FedEx is hiring a Customer Care Representative - Associate to support service operations in Jeddah, Saudi Arabia. This is a full-time, on-site opportunity for Saudi nationals only.

What you will handle

• Respond to customer questions and support requests across service channels.
• Support hub operations and related back-office activities.
• Create accounts and complete basic onboarding steps for new processes.
• Manage bookings, quotes, enquiries, complaints, and general service follow-up.
• Track cases, help resolve issues, and support service recovery actions.
• Handle claims and assist with escalated matters when needed.
• Carry out routine complaint and issue resolution tasks using standard procedures.
• Work with defined processes and deadlines while maintaining accuracy and compliance.
• Spot irregularities, apply judgement within set rules, and escalate complex cases to senior team members.

Skills and profile

The role calls for strong interpersonal ability, clear written and verbal communication, teamwork, Microsoft Office and PC proficiency, and practical problem-solving skills. Prior experience in customer service is preferred.

Additional information

Some openings are based in New Delhi, so Delhi-based candidates are being invited to apply for those positions.

About FedEx

FedEx is one of the world’s largest express transportation companies and operates in more than 220 countries and territories. The company is recognized for its service standards and global reach, supported by a large team of employees committed to delivering excellent customer experiences.

Work culture and values

FedEx follows a People-Service-Profit philosophy, placing employees first so they can deliver high-quality service to customers and support the company’s long-term success. The organization promotes innovation, teamwork, well-being, and employee contribution as key parts of its culture.

Equal opportunity statement

FedEx is an equal opportunity and affirmative action employer. Hiring decisions are made without discrimination based on age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, disability, or any other legally protected characteristic.