Customer Care Executive

Role overview

This position is for a customer care agent supporting a UAE customer service team based in Kochi. The role focuses on handling customer interactions, supporting sales-oriented conversations, and maintaining strong service quality.

Experience and communication expectations

Applicants should bring 1 to 3 years of experience in customer service, contact centre, call centre, or telesales environments. Strong English communication skills are essential, along with the confidence to work in a customer-facing support setup.

Key work profile

The job involves customer handling, complaint resolution, CRM usage, and relationship management with customers. The role also calls for upselling ability, sales conversion skills, and a willingness to work rotational shifts.

Candidate profile

Graduates or diploma holders with a background in customer service, contact centre operations, or telesales are preferred. The ideal candidate should be comfortable managing customer issues, supporting service conversations, and contributing to revenue opportunities where relevant.

Compensation and benefits

The salary offered is up to 30,000 per month, with incentives and accommodation provided.