Country Manager - Ghana

About NCR Atleos

NCR Atleos, based in Atlanta, is a global leader dedicated to broadening financial access. With a workforce of 20,000, it focuses on streamlining branch operations, enhancing operational efficiency, and boosting self-service availability for financial institutions and retailers worldwide.

Position Overview

The Country Manager role for Ghana involves spearheading NCR Atleos Banking's commercial initiatives in Ghana. This position is responsible for managing sales outcomes, cultivating customer relations, ensuring compliance with regulatory standards, and overseeing operational functions. The role aims to foster sustained revenue growth, establish strategic partnerships, and align local operations with global and regional company objectives.

Primary Duties

• Guide the sales and relationship teams in Ghana to increase revenue, retain clients, and expand market presence.
• Devise and implement commercial strategies tailored to Ghana's market, in sync with broader regional and global goals.
• Identify and secure new business prospects among financial institutions and key enterprise clients.
• Promote growth across NCR Atleos' portfolio, including hardware, software, services, and technology solutions.
• Maximize revenue and deepen wallet share from current customers.
• Maintain accurate sales pipelines to ensure timely forecasting and reporting.
• Lead complex commercial negotiations and strategic customer engagements.

Customer and Stakeholder Relations

• Develop and nurture executive-level connections with key clients and stakeholders.
• Represent NCR Atleos as the senior commercial figure within Ghana.
• Oversee strategic negotiations and ensure successful implementation of major agreements.
• Ensure excellent customer satisfaction and foster long-term relationships.

Regulatory Compliance

• Liaise with government and regulatory bodies to maintain adherence to local laws and industry standards.
• Ensure all operations comply with NCR Atleos' policies, governance, and ethical guidelines.

Leadership and Team Building

• Lead, mentor, and cultivate a high-performing local team.
• Set clear performance objectives and accountability benchmarks.
• Promote a culture centered on collaboration, innovation, customer focus, and commercial excellence.
• Support initiatives related to talent development, succession planning, and employee engagement.

Market Intelligence and Strategic Insight

• Stay informed about market trends, competitive dynamics, customer needs, and emerging opportunities.
• Offer strategic advice to regional leadership based on market analysis.
• Conduct regular business reviews with stakeholders at the regional and global levels.
• Support efforts aimed at long-term growth and market expansion.

Operational Management

• Ensure smooth execution of sales operations, client onboarding, project delivery, and exceptional service standards.
• Develop and evaluate performance dashboards, financial metrics, sales data, and operational KPIs.
• Champion continuous improvement initiatives across the organization.

Supervisory Responsibilities

• Oversee sales and relationship management in Ghana directly.
• Facilitate cross-functional collaboration with Corporate, Services, Marketing, Product, Operations, and Finance departments.
• Build and sustain a high-achieving commercial team.

Essential Qualifications and Experience

• At least 10 years of experience in technology, banking technology, financial services, payments, software, hardware, managed services, or related sectors.
• Proven ability to achieve revenue growth and meet challenging commercial targets.
• Experience in enterprise sales leadership, strategic account management, or business development roles.
• Skilled in managing executive customer relationships and handling complex negotiations.
• Successful track record of business expansion in competitive markets.
• Experience overseeing P&L and meeting financial goals.
• Bachelor's degree in Computer Science, Technology, or a related field.
• Outstanding communication, leadership, and stakeholder engagement skills.

Preferred Qualifications

• Experience selling intricate technology solutions such as hardware, software, managed services, digital platforms, or fully integrated solutions.
• Deep understanding of banking, payments, fintech, or transaction services industries.
• Previous senior leadership roles such as Sales Director, Commercial Director, Business Development Director, Country Leader, or Managing Director.
• Proven success managing large-scale commercial opportunities and fostering enduring strategic partnerships.
• Experience leading strong sales and customer-focused teams.
• Master's degree or MBA considered an advantage.

Key Success Attributes

• Robust commercial insight and leadership.
• Expertise in enterprise technology sales.
• Strong strategic account management skills.
• Executive presence with effective stakeholder influence.
• Customer-first approach.
• Excellent negotiation and relationship-building abilities.
• Financial and operational management skills.
• Proven talent leadership and team development capabilities.

Additional Information

Employment offers are contingent upon meeting screening requirements suitable for the role.

Equal Employment Opportunity Statement

NCR Atleos is committed to equal opportunity employment. Hiring, training, promotion, and compensation decisions are based solely on job-related criteria without discrimination based on race, color, creed, religion, national origin, citizenship, gender, sexual orientation, gender identity/expression, pregnancy, marital status, age, disabilities, genetic information, medical conditions, military or veteran status, or other legally protected characteristics.

Notice to Recruitment Agencies

NCR Atleos only accepts candidate submissions from agencies on its preferred supplier list. Unsolicited resumes sent to employees or systems will not be considered and NCR Atleos disclaims any fees associated with such submissions.