Cluster Head Middle Mile - Bhubaneswar

About the Team

Join Meesho's Fulfillment and Experience (F&E) team as a Cluster Head for Middle Mile operations and be part of a dynamic group of over 100 professionals skilled in operations, supply chain, analytics, and problem-solving. At Meesho, we're redefining e-commerce for millions by revolutionizing logistics to meet price and delivery expectations with innovative, ground-up supply chain solutions. We also emphasize a lively work culture with regular social events and interactive sessions.

Role Overview

As the Cluster Head MM in Bhubaneswar, you will be responsible for onboarding and training partners, overseeing operations across the cluster, and improving service metrics. This role requires frequent visits to partner facilities to conduct audits and resolve operational issues while collaborating with stakeholders to enhance processes and achieve targets.

Key Responsibilities

• Lead onboarding and training initiatives for new Middle Mile partners.
• Continuously identify and integrate new partners into the logistics network.
• Monitor and manage partner performance within your cluster.
• Conduct facility visits for audits and address operational shortcomings.
• Ensure strict adherence to defined operational procedures.
• Drive and achieve key performance indicators across all operational aspects.

Qualifications and Experience

• Graduate or postgraduate degree in any field.
• 3 to 5 years of professional experience in e-commerce logistics, with a focus on Middle Mile operations.
• Proven experience in partner onboarding and training, specifically within Middle Mile and sorting segments.
• Previous work exposure in Jaipur or Rajasthan regions, or experience in control tower and field operations, is advantageous.