Chief Loss Prevention Officer

Position Overview

Marriott International is seeking a Chief Loss Prevention Officer to safeguard the physical and operational integrity of our hotel in Muscat, Oman. This full-time, on-site role falls under the Loss Prevention & Security category and involves maintaining safety, conducting investigations, and ensuring compliance with company policies and relevant laws.

Key Duties and Responsibilities

• Patrol all hotel areas and assist guests with room access.
• Conduct emergency drills, daily risk inspections, investigations, interviews, and key control audits.
• Monitor CCTV and alarm systems continuously.
• Authorize, control, and document access to secured hotel zones.
• Respond promptly to accidents, and provide first aid or CPR as necessary, contacting Emergency Medical Services when required.
• Gather relevant information and prepare detailed reports while maintaining confidentiality; share information only with authorized personnel.
• Manage disturbances according to company policies, resolve security risks, handle interruptions and guest complaints, and escort unwanted individuals off premises.
• Ensure hotel compliance with alcohol control laws.
• Request assistance using appropriate coded responses and provide proper documentation to staff.
• Support management in training, motivating, and coaching employees, serving as a role model and point of contact for fair treatment and open-door policies.
• Report maintenance issues, hazards, accidents, or injuries promptly and complete required safety training and certifications.
• Maintain a neat and professional personal appearance and uniform at all times.
• Protect company property and confidentiality.
• Work collaboratively with colleagues, treating all with dignity and respect to support team goals and quality standards.
• Regularly move, lift, transport, push, drag, and position objects weighing up to 50 pounds independently and assist with objects over 75 pounds as needed.
• Stand, sit, or walk for extended periods during shifts, moving at speeds needed to respond to work situations including running or brisk walking.
• Visually inspect tools, equipment, and machines for defects, and accurately read various forms of information.
• Use computers or point-of-sale systems to enter and locate job-related data.
• Perform manual dexterity tasks requiring fine motor skills and hand-eye coordination.
• Perform physical activities such as reaching above head, bending, twisting, crawling, and moving through confined or elevated spaces, inclines, uneven or slippery surfaces, stairs, and ramps.
• Greet and acknowledge guests per company standards and communicate clearly with guests and co-workers following professional etiquette.
• Stay alert to potential threats posed by undesirable persons on the property.
• Execute additional reasonable duties as requested by supervisors.

Qualifications and Experience

• Education: High school diploma or equivalent General Educational Development (GED) certificate.
• Relevant work experience: Minimum of 2 years in a similar loss prevention or security role.
• Supervisory experience: At least 1 year managing or supervising teams.
• No specific licenses or certifications required.

Company Commitment and Culture

Marriott International is dedicated to equal employment opportunity and embraces diversity, ensuring an accessible and inclusive workplace. We valuate varied cultural backgrounds, talents, and experiences of our employees and do not discriminate based on disability, veteran status, or other protected categories by law. JW Marriott, our luxury brand, prioritizes employee well-being and growth, providing opportunities for training, development, recognition, and fostering a collegial environment. Our commitment to hospitality excellence stems from supporting our employees' success, which ultimately enhances guest experiences through service excellence and genuine care.