Chat Support Executive

Overview

Starwalk is seeking Chat Support Executives to join their team located in Noida, Sector 62 & 63. Candidates must possess excellent English communication skills and prior experience in E-commerce Customer Support is mandatory. Freshers can also apply but will undergo a communication assessment.

Responsibilities

• Provide efficient chat-based customer support primarily for e-commerce clients.
• Manage multiple live chat conversations simultaneously.
• Handle customer queries with professionalism and problem-solving aptitude.
• Adapt to working in a 24x7 rotational shift system.

Requirements

• Minimum of 6 months experience in e-commerce customer support; prior chat support experience is an advantage.
• Strong written and verbal English communication skills.
• Competent typing and customer handling abilities.
• Ability to work in rotational shifts including weekends.
• Age between 18 and 30 years, with 12th-grade education minimum.

Shift and Work Details

• Work schedule consists of 6 days per week with one rotational weekly off.
• 24x7 rotational shifts applicable; female candidates assigned shifts between 7:00 AM and 8:00 PM only.
• Immediate joiners preferred.

Compensation

Monthly salary varies based on experience and communication assessment (Versant level):

• ₹18,000 for freshers (Versant Level 5)
• ₹19,000 for 6+ months experience (Versant Level 4)
• ₹21,000 for 12+ months experience (Versant Level 4)
• ₹22,000 for 18+ months experience (Versant Level 4)
• ₹24,000 for 24+ months experience (Versant Level 5)