BORM – Consumer Protection Standards Specialist

About the Role

Join Al Hilal Bank's Digital Banking Group, where your unique skills are valued and your career growth is supported. We foster a diverse and inclusive workplace where every team member's voice matters. Our Digital Banking Group focuses on supporting retail and micro-business customers with expert financial advice and a comprehensive range of conventional and Shari’ah-compliant products, while championing digital innovation to elevate customer experience.

Key Responsibilities

• Assist in implementing Consumer Protection Standards (CPS) across digital banking product pathways and customer interactions.
• Perform monitoring, review, and compliance checks to detect any gaps, deviations, or risks linked to consumer protection requirements.
• Identify issues concerning CPS, document findings thoroughly, and escalate observations following established protocols.
• Support the tracking and follow-up of corrective actions until issues are fully resolved.
• Collaborate in reviewing digital journey processes and communications to ensure they comply with consumer protection principles.
• Maintain precise documentation and records regarding reviews, findings, actions taken, and supporting evidence.
• Comply with all relevant organizational and departmental policies, procedures, and operating standards to consistently deliver quality service to customers and stakeholders.
• Manage personal performance in alignment with the Bank’s people management practices to maximize contributions to business objectives.
• Exemplify the Bank's service standards in all customer interactions, both internal and external.

Qualifications and Skills

• Minimum of 2 years' experience in compliance, risk management, quality assurance, or consumer protection within the banking or financial services industry.
• Diploma or Bachelor's degree in Business, Finance, Law, or a related field from a recognized institution.
• Solid understanding of consumer protection standards and regulatory frameworks.
• High attention to detail paired with strong analytical capabilities.
• Skilled in evaluating processes, customer journeys, and documentation.
• Excellent communication and coordination competencies.
• Proficient in maintaining accurate records and producing reports.

What We Provide

• Comprehensive benefits including market-leading medical insurance, group life and personal accident insurance, paid leave with leave airfare, preferential employee rates on loans and finance, staff discounts, and education assistance for children (at certain job levels).
• Flexible and remote work arrangements to support a healthy work-life balance, subject to eligibility and job requirements.
• Commitment to continuous learning through instructor-led courses, extensive e-learning catalogs, on-the-job training, and professional development programs.

Additional Information

At Al Hilal Bank, we strive to cultivate a respectful, caring, and disciplined workplace environment that supports your professional growth and ambitions.