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About NCD

At NCD, our team is a dynamic blend of dedicated professionals who value positivity, growth, and collaboration. We are leaders in dental and vision insurance, working closely with carriers like MetLife, VSP, and Zurich. Our commitment is to exceptional member and agent satisfaction, driven by core values such as Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven. We foster a supportive community focused on 'Spreading the Smile' to our members and partners.

Role Summary

We are searching for a Billing Operations Specialist to become a crucial member of our Operations team. This role involves managing the entire billing lifecycle, ensuring accuracy in payment processing, analyzing partner data, and resolving exceptions for our members and carrier network. You will act as the key liaison between our enrollment system (E123), payment gateway (NMI), and carrier partners, maintaining smooth billing processes and proactively addressing potential issues.

Primary Responsibilities

Handle identification, prioritization, and full resolution of billing exceptions, including managing escalations effectively.
Monitor billing-related support tickets diligently, maintaining timely responses with an average volume of 10-15 tickets weekly and resolving them within two business days.
Conduct daily tracking of payment declines and generate weekly reports analyzing trends by agency, product, and carrier.
Manage monthly payment file processing and oversee implementation of payment files for new and existing carrier partnerships.
Serve as the central contact point between the enrollment platform and payment gateway to ensure consistent and accurate operations.
Collaborate closely with Member Care, Operations, and carrier partners to communicate billing updates, escalate unresolved concerns, and maintain transparent information flow.
Take on additional tasks as needed to support operational goals.

Required Qualifications

At least one year of experience in billing operations, payment processing, insurance administration, or a comparable operational environment; demonstrated equivalent expertise will also be considered.
Exceptional attention to detail and ability to manage recurring tasks autonomously with high accuracy.
Familiarity with enrollment and billing software, rapidly adapting to proprietary systems.
Strong written communication skills for managing support tickets and interdepartmental correspondence.
Capability to juggle multiple workstreams simultaneously without oversight lapses.
A proactive mindset with problem-solving skills to identify issues early and propose solutions when escalating matters.

Preferred Experience

Previous use of E123, NMI, or similar enrollment and payment gateway systems.
Understanding of ACH payment processing, payment file standards, or carrier billing procedures.
Background in supplemental health, dental, vision insurance, or related administrative roles.
Experience utilizing AI tools like Claude or ChatGPT to enhance operations and exception handling.

Success Milestones

Within 3 months, you will have assimilated NCD's billing tools, workflows, and rhythm, independently managing daily and weekly tasks and understanding typical billing issues.

By 6 months, you will fully own your responsibilities, improve exception detection, contribute to process enhancements, and establish yourself as a dependable collaborator across teams.

Benefits

Company-covered health, dental, life, and disability insurance plans
401(k) retirement plan with employer matching contributions
Opportunities for professional growth and development
Work from home support including allowances
Positive and inclusive workplace atmosphere
Flexibility for remote work or office presence within the USA

Equal Opportunity Commitment

NCD is dedicated to fostering a diverse workforce and an inclusive environment that embraces different backgrounds and viewpoints, strengthening our team and improving service to our members and partners.

Billing Operations Specialist