Analyst - HR Shared Services

About Sutherland

Sutherland is a prominent global firm specializing in business and digital transformation. Boasting more than 35 years of experience, the company leverages deep domain knowledge combined with proprietary platforms and partnerships. The company integrates people, processes, and technology such as AI, automation, analytics, and digital services to deliver customized solutions for numerous industries including Healthcare, Insurance, Banking, Communications, Technology, Travel, Logistics, and Retail. Sutherland is renowned for its innovation, holding over 212 patents across the US and UK, and employs a workforce of 40,000 to drive large-scale client success.

Job Responsibilities

• Manage HR service requests and employee lifecycle actions with precise attention and adherence to service level agreements.
• Address HR-related inquiries from employees and managers concerning policies, workflows, and services.
• Take full ownership of cases by ensuring accurate documentation, timely resolution, and compliance with established processes.
• Collaborate with Payroll, HRIS, Talent Acquisition, and other HR departments to resolve issues effectively.
• Ensure data integrity, confidentiality, and governance norms are upheld in all HR transactions.
• Contribute to reporting, case monitoring, process enhancement, and operational excellence efforts.
• Utilize tools such as ServiceNow and Microsoft Excel proficiently for case tracking and HR system management.
• Support maintaining superior service quality and fostering a positive employee experience within HR Shared Services operations.

Qualifications and Experience

• Experience ranging from 1 to 3 years within HR Shared Services, HR Operations, or Employee Services.
• Mandatory hands-on experience supporting US client operations.
• Preferred educational background includes a Bachelor's degree in HR, Business Administration, Commerce, or a related discipline.

Additional Information

• Work schedule is from 6:30 PM to 3:30 AM with weekends off (Saturday and Sunday).
• Position is located at Sutherland’s Gateway Office Parks, Perungalathur, Chennai.
• Sutherland emphasizes ethical recruitment; they do not charge fees for job opportunities and encourage reporting any suspicious activity.