Administrator Customer Operations

Overview

Join PCI Pharma Services and become part of a global leader dedicated to bridging life-changing biopharma therapies to patients worldwide. We invest in impactful people who drive innovation and progress. Currently, we seek a Customer Operations Administrator to support our team in Stamullen, County Meath, with this permanent role operating on a hybrid basis.

Key Responsibilities

• Provide administrative support for the Customer Operations Department across PCI Dublin sites.
• Ensure compliance with safe working practices and promptly report near misses to the Environment, Health & Safety (EHS) Department.
• Manage new account setups in JDE, including new address creation.
• Set up item codes for bulk items, finished goods, and customer-supplied components.
• Process Bills of Materials (BOM) requests including new BOMs and updates.
• Coordinate delivery bookings and collections, including creation of order confirmations (OC).
• Prepare packing lists and manual dispatch notes as necessary.
• Raise non-production sales orders (e.g., tooling, couriers, QA documents) and submit to finance for billing; generate order acknowledgments and liaise with Project Managers for customer purchase order requests.
• Assist with the destruction of obsolete bulk material, PMs, and in-process waste when required.
• Create order acknowledgments for production batches and provide them to Project Managers for customer distribution.
• Conduct additional tasks supporting company objectives as assigned.

Required Knowledge, Skills, and Experience

• 1 to 2 years of experience in administrative roles.
• Ability to follow goals precisely, communicate effectively, and drive tasks to completion within set targets.
• Capacity to manage multiple responsibilities and prioritize accordingly.
• Strong problem-solving and troubleshooting aptitude with a proactive, dynamic approach.
• Self-driven and results-oriented mindset.
• Willingness to work flexible shifts based on business needs.
• Adaptability and teamwork skills.
• Proficiency with Microsoft Office suite, including Excel, PowerPoint, and Word.

Preferred Qualifications

• Experience interacting with clients.
• Familiarity with GMP or other regulated industry environments.
• Exposure to Lean Manufacturing principles and tools to enable continuous improvement.

Compliance and Responsibility

The role requires strict adherence to Standard Operating Procedures (SOPs), Health & Safety regulations, GMP standards, and other relevant regulatory frameworks personally and by influencing team compliance.

Company Commitment

Be part of a company focused on delivering life-changing therapies. PCI Pharma Services champions equal employment opportunities, embracing diversity across race, gender, age, orientation, disability, military status, and more. We promote an inclusive culture aiming for fairness, respect, and equal growth opportunities for all employees.