Account Manager - Mid-Market APAC

About Rippling

Rippling streamlines business operations by integrating HR, IT, and Finance into a unified platform. It consolidates traditionally separated workforce systems including payroll, expenses, benefits, and device management, enabling comprehensive management of the employee lifecycle from one place. For instance, Rippling can onboard new hires globally by setting up payroll, company cards, devices, benefits, and third-party applications such as Slack and Microsoft 365 in just 90 seconds. Headquartered in San Francisco, Rippling has secured $1.85 billion in investment from leading venture funds and has been recognized as a top startup employer by Forbes.

Role Overview

We are seeking our inaugural Account Manager for Singapore who will take ownership of a book of business within the Mid-Market segment, tasked with driving customer retention, adoption, and revenue expansion. This position will demand a proactive, growth-oriented mindset in a dynamic environment, managing accounts across SMB, Mid-Market, and Enterprise until the team scales.

Key Responsibilities

• Proactively engage clients at critical lifecycle stages such as initial rollout, benefits renewal, and contract renewals.
• Consult customers to understand and address their HR, IT, Finance, and global workforce management requirements through a solutions-oriented sales approach.
• Build relationships with multiple stakeholders remotely and manage the sales cycle.
• Negotiate contracts and coordinate procurement processes.
• Manage a pipeline for subscription cross-sales, upgrades, and renewals targeting monthly goals.
• Develop expertise on Rippling’s products and utilize adoption strategies to drive customer engagement and prospecting.
• Collaborate across product, support, and customer operations teams to ensure success and foster long-term commitments.
• Demonstrate entrepreneurial initiative in role execution.

Required Qualifications

• Minimum 4 years of SaaS account management, sales, or quota-bearing customer success experience.
• Experience in HR technology sales with a deep understanding of HR buyer personas.
• Comprehensive knowledge of the Singapore and Southeast Asian markets.
• Proven history of consistently achieving or surpassing sales quotas via product sales and upgrades (note: license expansion sales less relevant).
• Strong competitive spirit combined with creativity to successfully close deals.
• Capability to conduct effective discovery and demonstration meetings and manage a structured sales process.
• Demonstrated ability to foster and maintain long-term commercial relationships.
• Excellent communication skills with the ability to build trust across diverse groups.
• Highly organized, self-motivated, detail-focused with excellent follow-through on projects and tasks.
• High ethical standards and commitment to contributing to a sustainable and successful company culture.
• Boldness to challenge existing norms and take corrective action when necessary.

Additional Information

Rippling is an equal opportunity employer dedicated to fostering diversity and inclusion. We do not discriminate against any candidate based on legally protected characteristics. The company also provides reasonable accommodations during the hiring process to candidates with disabilities upon request.