Account Manager - Automotive Industry

About the Role

We are seeking a results-oriented Account Manager to oversee and expand relationships with key clients within the automotive sector. This role demands focus on customer satisfaction, driving sales growth, developing accounts, and collaborating with internal departments to ensure prompt delivery of products and services.

Key Responsibilities

• Manage everyday interactions with designated automotive clients and key accounts.
• Build and nurture strong connections with OEMs, Tier-1 and Tier-2 suppliers, dealers, and automotive customers.
• Gain a thorough understanding of customer needs to uncover opportunities for business expansion.
• Meet targets related to sales, revenue, profitability, and client retention.
• Prepare and present quotations, commercial proposals, sales forecasts, and strategic account plans.
• Coordinate efforts among sales, engineering, production, quality, logistics, and finance teams to satisfy customer requirements.
• Monitor order statuses, deliveries, complaints, and payments from customers.
• Address and resolve customer inquiries swiftly and professionally.
• Conduct regular meetings and business reviews with clients.
• Analyze market trends, competitors, and developments within the automotive industry.
• Support activities related to new product development, launches, and customer-specific projects.
• Negotiate pricing, contract terms, commercial agreements, and annual business contracts when necessary.
• Maintain up-to-date customer records, sales documentation, and CRM entries.
• Ensure adherence to company policies and client-specific requirements.

Minimum Qualifications and Skills

• Bachelor’s degree in Business, Marketing, Engineering, or a closely related discipline.
• Between 2 to 5 years of experience in account management, sales, or business development, preferably within the automotive arena.
• Strong knowledge of automotive products, supply chains, and understanding of customer requirements.
• Outstanding communication, negotiation, and relationship management capabilities.
• Competent analytical thinker with strong problem-solving skills.
• Ability to manage multiple client accounts effectively and meet deadlines consistently.
• Proficiency with MS Office software and CRM/ERP platforms.
• Willingness to travel as necessary for meetings and business growth opportunities.

Key Performance Indicators

• Achievements in sales and revenue expansion.
• Customer retention rates and satisfaction levels.
• Success in obtaining new business ventures.
• Gross margin and overall profitability metrics.
• On-time delivery records and resolution of issues.
• Performance in collection and payment processes.
• Achievement of established account and sales objectives.

Additional Information

This is a full-time position within the Sales or Business Development department, reporting directly to the Sales Manager or Business Head.