1st Level IT Service Engineer

About the Role

Geberit is a global industrial company that values innovation, modern technology, and a collaborative work environment. Join their IT Service Center team based in Pfullendorf to be part of a dynamic IT support function.

Key Responsibilities

• Manage IT hotline requests via phone in both German and English, ensuring thorough documentation.
• Provide first-level support by receiving incident reports and service requests through phone, email, or ticket system.
• Troubleshoot hardware and software problems remotely or directly at employee workstations, and install new hardware and software components.
• Assist employees in the efficient utilization of applications for daily tasks.
• Identify opportunities for improvements and actively contribute to ongoing process and environment enhancements.
• Lead small-scale projects related to the Service Desk, including evaluations, rollouts, and standardization efforts.

Qualifications

• Completed training as an IT specialist in system integration or equivalent technical qualification with further IT-related education.
• Strong commitment to service excellence and passion for providing outstanding customer support.
• Excellent written and spoken skills in German and English.

Employee Benefits

• Onsite staff restaurant.
• Supportive onboarding experience.
• Services and employee discounts.
• Company health management program.
• Flexible working hours.
• Diverse opportunities for continuing education and international assignments.
• Attractive retirement benefits.