Wellness & Recovery Specialist

About EōS Fitness

EōS Fitness is an energetic and motivating fitness organization committed to fostering a dynamic work environment and encouraging challenges head-on. The company's core mission is to develop devoted and lifelong fitness enthusiasts. Its foundational principles include Personal Responsibility, Optimism & Fun, Continuous Learning & Growth, Teamwork, and Persistent Dedication.

Role Overview

The Wellness & Recovery Specialist will play a key role supporting brand amenities such as Refresh & Recovery, The Tank, EGYM, and Locker Rooms. The specialist ensures exceptional member experiences by maintaining cleanliness, enforcing safety protocols, managing equipment health, and collaborating with the management team to guarantee smooth daily operations.

Key Duties and Responsibilities

• Guide and inform members on services including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, and Theraguns.
• Adhere to and lead safety procedures, prioritizing health of staff and members.
• Verify membership compliance for amenity access.
• Maintain quality in saunas and recovery rooms through cleanliness, towel availability, appropriate lighting, and sound ambiance.
• Detect and report equipment or technical problems with EGYM and Tank to Operations Manager for prompt resolution.
• Ensure all equipment is clean, functional, and fairly accessible to members.
• Perform daily equipment audits for function and cleanliness during regular inspections.
• Monitor pool and sauna conditions including temperature and cleanliness, addressing any problems quickly.
• Keep amenities organized by ensuring equipment is returned to designated places after usage.
• Provide support to front desk staff to maintain smooth member services.

Qualifications and Requirements

• Ability to multitask effectively in a fast-paced environment while engaging with members.
• Strong interpersonal and communication abilities to effectively escalate issues.
• Customer service experience is advantageous.
• Commitment to working flexible hours including weekends, evenings, and holidays.
• Interest in and willingness to learn about various wellness and recovery services.
• Certified in CPR/AED within 30 days of hire.
• Must pass a background check.
• Aligned with company core values.

Compensation and Benefits

• Competitive hourly wage between $15 and $16 USD.
• Energetic and collaborative team environment.
• Supportive management focused on professional growth.
• Complimentary gym membership for employee and one family member.
• Discounts on personal training and merchandise, including supplements.
• Employee referral incentives.
• Access to daily pay options prior to official payday.
• Benefits package including vacation, holiday, sick pay, group health, dental, vision, supplemental life insurance, employee assistance program, and 401(k) with company match (eligibility applies).
• Opportunities for personal educational development through Sophia Learning.

Additional Information

EōS Fitness is an Equal Opportunity Employer committed to diversity and inclusion across all levels. Employment decisions are strictly based on qualifications and business needs, without consideration of protected personal characteristics. The company participates in government eVerify and strives to maintain accessible application processes.