Voice and Non-Voice Call Center Agent
R Life Advisory Services Private Limited
Pune, Maharashtra, India · Full Time
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- Experience
- Up to 3 yrs
- Salary
- INR 15,000 – INR 35,000 / month
- Openings
- 1
- Posted
- 54 मिनिटेपूर्वी
- Work mode
- In office
- Eligibility
- Open to freshers and candidates with experience up to 3 years in call center or customer service roles.
- Resume
- Required to apply
Where you'll work
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Job description
Company Overview
R Life Advisory Services Pvt. Ltd. is an expanding Business Process Outsourcing firm focused on insurance, financial advisory, and customer lifecycle management for leading BFSI clients. The company values employees who are intelligent, empathetic, and proficient with technology to provide excellent customer experiences through both voice and non-voice communication channels.
Position Summary
This role involves managing both voice and non-voice customer interactions, ensuring proper handling of inquiries related to insurance policies, claims, renewals, and cross-selling opportunities. The candidate will report directly to the Team Lead or Operations Manager and contribute toward maintaining high-quality customer engagement and First Call Resolution.
Responsibilities
- Manage inbound and outbound telephone communication for policy-related questions, claims processing, policy renewals, and product upselling.
- Achieve and uphold First Call Resolution (FCR) targets to enhance customer satisfaction.
- Address non-voice interactions including emails, chats, or other digital communication platforms, ensuring timely and accurate responses.
- Collaborate with team members and management to meet performance goals.
Requirements
- Freshers or candidates with up to 3 years of prior experience in call center operations are encouraged to apply.
- Strong communication skills, both verbal and written, with proficiency in handling customer interactions across multiple channels.
- Comfortable working with technology and various customer service tools.
- Ability to multitask and maintain professionalism in a fast-paced environment.
Compensation and Benefits
The salary range for this position is ₹15,000 to ₹35,000 per month, equivalent to ₹2.5 to ₹4.5 lakhs per annum, dependent on experience and performance. Performance-based incentives are also provided to reward exemplary results.
Additional Information
- Location: Dhayari, Pune, Maharashtra, India.
- Employment Type: Full-time.
- Direct reporting to Team Lead or Operations Manager.