User Researcher

About Solirius Reply

Solirius Reply, a member of the Reply Group, offers technical consultancy and application delivery services that address practical challenges, enabling clients to adapt to a dynamic technological environment. Our consultants work closely embedded within client teams, delivering tailored solutions that meet unique needs. With over 300 consultants partnering with notable clients in public and private sectors, including the Ministry of Justice and Mercedes Benz, we continue to expand our client portfolio.

We maintain a flat organisational structure fostering autonomy and trust. Our consultants specialize in their fields and undertake diverse projects, supporting career growth tailored to individual aspirations.

Role Overview

We seek a User Researcher to join our multidisciplinary team creating innovative digital products and services for government and private sector clients. The successful candidate will listen carefully, think creatively and logically to understand problems, and design inclusive user-focused experiences.

This role suits a pragmatic collaborator with insight into both business and user requirements, eager to broaden their skill set and embrace new challenges.

Key Responsibilities and Skills

• Design and execute user research plans that generate actionable insights and evaluate user experiences.
• Apply diverse user research methods and broader research techniques.
• Identify and engage varied stakeholder groups effectively.
• Conduct research ethically, safeguarding participant privacy.
• Emphasize inclusive research with innovative participant recruitment strategies.
• Collaborate across disciplines to formulate hypotheses and test concepts shaping new products and experiences.
• Manage usability testing remotely and in-person throughout agile development cycles.
• Lead data analysis and synthesis, communicating insights clearly to inform stakeholder decisions.
• Define metrics to assess product/service impact and advise on improvements.
• Coach teams and stakeholders in user research methods and presentation techniques.
• Create concise deliverables such as personas, journey maps, and user stories to represent user and business needs.
• Work alongside agile development teams and stakeholders to co-design and implement user-centric products.
• Champion usability, accessibility, and inclusivity standards in product delivery.

Desired Experience and Attributes

• Proven experience in developing and executing comprehensive user research plans.
• Competence in various user research methodologies.
• Understanding of collaborative, agile working processes.
• Excellent communication, listening, and facilitation abilities with stakeholders at multiple levels.
• Technical literacy to grasp relevant technical concepts and constraints.
• Familiarity or experience with the Government Service Standard is advantageous.
• Ability to operate within project constraints, ensuring client and user value delivery.
• Commitment to support company culture, processes, tools, and growth initiatives.

Benefits

• Competitive salary package
• Performance bonus scheme
• Private healthcare coverage
• 25 days paid annual leave plus public holidays
• Up to 10 days annual allocated training
• Enhanced parental leave policies
• Five days paid fertility leave
• Statutory and contributory pension plans
• Employee assistance programme with Help@Hand
• Gym membership benefits
• Flexible working arrangements
• Annual company social events including away days

Additional Information

• Role is permanent with immediate start preferred
• Location flexibility: London-based or remote working possible
• Internal background check (DBS) and eligibility for security clearance required