TeleTriage Registered Nurse - Auckland, New Zealand

About Sonder

Sonder is dedicated to ensuring every individual feels safe, supported, and empowered wherever they are. We combine technology with expert human care to transform workplace health, safety, and wellbeing. Our mobile platform offers 24/7 assistance through a committed team of safety, medical, and mental health professionals, providing immediate help in urgent situations, including on-the-ground support when necessary. Our real-time data insights empower organisations to proactively promote health and safety, driving positive business outcomes.

Founded in 2017, Sonder has rapidly expanded across Australia, New Zealand, and the UK, supported by leading venture capital firms. We serve over 1,000,000 members with a growing team exceeding 200 professionals and an extensive network of responders.

Role Overview

We seek compassionate and experienced Teletriage Registered Nurses to join our 24/7 support centre in Auckland. You will conduct telephone and messaging-based screenings to evaluate medical and mental health concerns, prioritize urgency, refer appropriately, and ensure critical follow-ups. This position typically requires onsite attendance for most shifts with flexibility for remote work during unsociable hours after initial training and competency validation. You will operate under the guidance of our Medical Director and Clinical Leadership team within a rotating roster covering all hours.

Primary Responsibilities

• Perform telephone and chat assessments addressing members’ medical and mental health issues.
• Evaluate urgency of cases to determine suitable referrals across healthcare and emergency services.
• Coordinate appointments and connect members with counselling or partner services as needed.
• Conduct follow-up calls to assess ongoing care needs and promote continuity.

Candidate Profile

• Possess at least four years of nursing experience, ideally with skills in emergency, triage, telehealth, or critical care (ICU).
• Demonstrate strong problem-solving abilities with meticulous attention to detail.
• Have thorough knowledge of the New Zealand healthcare environment.
• Exhibit excellent organizational and time management skills, capable of independent and collaborative work.
• Showcase outstanding communication competencies, both written and verbal.
• Be self-driven, committed to personal growth and performance excellence.
• Be comfortable with technology platforms and eager to engage in professional development.
• Maintain current registration with the New Zealand Nursing Council.

Benefits & Perks

• Flexible hybrid work model balancing office collaboration with remote work options.
• Complimentary access to the Sonder app for you and your family providing round-the-clock health and safety support.
• Annual $1000 contribution toward professional development plus two days of study leave.
• Generous paid parental leave: 12 weeks for primary carers and 4 weeks for secondary carers, with 80% paid part-time return for primary carers over 3 months.
• Employee Share Option Plan offering participation in company growth.
• Salary packaging with novated vehicle leasing options.
• $250 annual wellbeing fund to support individualized health goals.
• Two volunteer leave days per year to support community engagement.

Other Information

Sonder is committed to fostering an inclusive and diverse workplace that respects all individuals regardless of background or identity. Equal opportunity is paramount. Due to industry requirements, all employees must undergo a National Police Check and Working With Children Check before employment.