Technical Support Specialist

About Brightaira

Brightaira is a forward-thinking AI-native operational intelligence firm that enables organizations to execute autonomous IT operations, merging business and IT perspectives into a cohesive framework. Its premier product, Bright Operations, integrates business functions, applications, infrastructure, and workflows into one unified platform. Utilizing Retrieval-Augmented Generation (RAG) alongside autonomous IT operations, Brightaira supports enterprises in automating intricate processes across diverse digital business layers. Based in Riyadh, Saudi Arabia, with branches in India and Egypt, the company is committed to developing cutting-edge AI-driven IT service and operation platforms for contemporary enterprises.

Role Responsibilities

• Oversee the installation, upkeep, and troubleshooting of IT hardware, including Windows and Mac systems, mobile devices, and meeting room technologies.
• Deliver practical support and resolve issues related to meeting room AV setups such as Polycom, Cisco video conferencing gear, Clickshare, and Microsoft Teams rooms.
• Manage cable identification and provide physical assistance for passive network equipment like patch panels and server racks, ensuring proper connectivity.
• Ensure that meeting rooms are fully functional, prepared for scheduled sessions, and pre-tested for important meetings.
• Handle IT asset and inventory processes involving tagging, monitoring, and reporting, as well as managing support tickets through the internal ticketing system with prompt and professional follow-up.

Candidate Requirements

• Prior experience in IT support, help desk, or technical technician roles.
• Proficiency in supporting meeting room audiovisual technologies such as Polycom, Cisco Webex, Board Meeting room systems, and Microsoft Teams rooms.
• Hands-on experience with device imaging, installing software, and troubleshooting on Windows and Mac operating systems.
• Knowledge of IT asset management and familiarity with ticketing tools like ServiceNow.
• Possession of a Diploma or Bachelor's degree in Information Technology, Computer Science, Networking, or a related discipline.
• At least one year of relevant experience in the IT domain.
• Desirable certifications include CompTIA A+, Network+, Cisco CCNA, and video conferencing or collaboration solution certifications.
• Residency in Riyadh, Saudi Arabia is required.