Technical Support Executive

Role Overview

Capult Resources Services is looking to appoint a Technical Support Executive to join their team in Gurugram, Sector 19. This full-time position requires handling technical troubleshooting and customer assistance duties within an office environment.

Key Responsibilities

• Investigate and solve technical problems raised by customers.
• Perform diagnosis of hardware and software malfunctions.
• Guide clients step-by-step through troubleshooting processes.
• Provide responsive support via phone calls, chat, and email communications.
• Maintain high standards in delivering customer service experiences.

Required Skills and Qualifications

• Effective communication abilities.
• Basic proficiency with Windows operating system and Microsoft Office applications.
• Strong analytical and problem-solving aptitude for technical issues.
• Fundamental understanding of computer hardware, software basics, and networking concepts.
• A customer-focused mindset.

Who Should Apply

• Fresh graduates as well as those pursuing undergraduate studies.
• Individuals with 0 to 1 year of experience, including freshers with solid technical knowledge.
• Applicants enthusiastic about technology support roles.
• Quick learners possessing good interpersonal communication skills.

Additional Details

• Positions are based in Gurugram with mandatory on-site presence.
• Salary package: ₹30,000 cost to company with ₹24,000 net take-home.
• Shift Timings: Female employees work only day shifts, while male employees have rotating shifts between day and night.