Team Lead - Project Coordinator

About IRIS KPO Resourcing

IRIS KPO Resourcing, a subsidiary of IRIS Software Group Ltd, operates from its Chennai office as a global delivery center fully integrated with its UK counterpart, delivering IT and ITeS solutions worldwide.

Role Summary and Responsibilities

• Lead the HCM coordination team, ensuring efficient delivery of all assigned projects.
• Manage team performance by monitoring against defined KPI metrics.
• Conduct regular one-on-one sessions and team meetings to maintain consistent communication.
• Set quarterly objectives and development plans to foster team growth.
• Support coordinators in managing backlog and forecasting revenue.
• Ensure team compliance with standard operating procedures and provide assistance when required.
• Identify and escalate potential project risks or issues promptly.
• Collaborate with the Project Delivery Manager to find opportunities for process improvements and increased efficiency.
• Maintain team Operational Level Agreement (OLA) performance above 90%.
• Prepare and process weekly and monthly reporting of team statistics and metrics.

Experience and Qualifications

• At least 5 years’ experience in customer service environments.
• Strong expertise in project coordination coupled with team leadership experience.
• Excellent communication and administrative capabilities.

Eligibility

Applicants must be graduates from any discipline.