System Owner

About Benifex

Benifex is a fast-paced technology company and a leading global provider of online rewards and benefits solutions. The business is focused on creating outstanding workplace experiences through technology that helps employees feel valued every day. Its mission is to deliver remarkable experiences that people genuinely enjoy at work. Today, Benifex supports more than five million employees across over 3,000 organisations in more than 100 countries.

Why this role stands out

• Salary range: £40,000 to £55,000.
• High impact: you will help connect systems across the business and keep them running efficiently.
• Real ownership: you will take projects from initial idea through to delivery, while actively spotting opportunities to improve.
• Strong autonomy: you will work independently to enhance the systems used across the company every day.
• Recognised employer: Top 10 Employer in the Sunday Times Best Places to Work Awards.
• Opportunity to join a profitable, fast-growing market leader in the online rewards and benefits market.

Important working conditions

This position cannot offer visa sponsorship. Candidates must be based in the UK. The role is flexible in how you work, but you will need to attend the office once every quarter.

Benefits

• Salary of £40,000 to £55,000.
• Flexible working setup with quarterly office attendance.
• 25 days of holiday plus local public holidays.
• Birthday day off.
• Two half-day wellbeing breaks.
• Healthcare cash plan for everyday medical costs.
• 24/7/365 employee assistance support.
• Income protection at 75% and life assurance worth 4 times salary.
• Pension scheme.
• Enhanced family leave: 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave.
• Monthly allowance of £50 loaded onto a Benifex card for personal use.

Role overview

As System Owner, you will join the Employee Technology team and share responsibility for Benifex’s internal systems with another colleague. Your focus will be system inventory management, intake and approval for new systems, integration oversight, and lifecycle administration. You will also help define strategic process and workflow questions, ensuring the organisation gets the maximum value from its tools.

You will work with colleagues across the business to help them use internal systems in a smarter and more effective way. That includes guiding best practice, supporting configuration needs, and improving operational workflows. In partnership with the other System Owner, you will also own the Atlassian suite end to end, making sure Jira, Confluence and JSM are used effectively across the organisation.

Responsibilities

• Work with multiple departments to make sure their system requirements are met.
• Maintain and evolve the system inventory and lifecycle management approach.
• Offer specialist advice on system-related issues and decisions.
• Help teams improve productivity by choosing the right systems and processes.
• Weigh local team needs against organisation-wide requirements for operations, security and data protection.
• Promote automation and integrations that reduce manual work.
• Serve as a dependable advisor for internal system stakeholders.
• Design, improve and oversee internal system processes.
• Own the Atlassian suite and ensure it is used to a high standard across the business.

Requirements

• Demonstrated experience running projects from requirement discovery through to system setup, with strong self-direction.
• Deep knowledge of Atlassian tools, especially Jira Service Management, Confluence and Jira.
• Practical experience administering Atlassian platforms, including creating Confluence spaces, building JSM support portals, and configuring Jira and JSM projects.
• Good technical understanding of systems, integrations and the issues that can arise around them.
• Fluent written and spoken English.
• Nice to have: experience with API-based integrations.
• Nice to have: familiarity with integration platforms.
• Nice to have: experience working in group-wide roles.
• Applicants who do not meet every requirement are still encouraged to apply.

Interview process

• Initial informal call with the Talent team.
• Interview with the hiring team.
• Final interview with the Director.

Equal opportunity and inclusion

Benifex is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability. The company is committed to building an inclusive workplace where everyone feels respected and welcome. Benifex is also a proud member of the Disability Confident employer scheme.