Store Manager

About Intersport Elverys

Intersport Elverys is a leading innovator and well-established name in the sports retail industry, operating 44 stores across Ireland. The brand actively supports Irish sports, from grassroots levels to elite teams, partnering with organizations such as Mayo GAA, IRFU, Connacht Rugby, Tipperary GAA, and others to foster community engagement and promote a healthier, more active lifestyle nationwide.

Job Overview

The Store Manager role involves overseeing all aspects of store management including sales performance, staff leadership, operational efficiency, and customer engagement to meet and surpass company goals.

Key Responsibilities

• Manage daily store operations encompassing sales, personnel, customer experience, security protocols, health and safety, inventory control, and resource management.
• Achieve and exceed store sales targets and Key Performance Indicators (KPIs).
• Recruit, train, develop, and lead store staff consistent with company standards, ensuring fairness in all personnel matters.
• Administer financial processes including cash handling, wage management, budgeting, and system updates using tools such as TMS and SAP.
• Implement effective visual merchandising strategies to attract and educate customers.
• Oversee staffing and promotion of in-store services like Safesize and Assisted Selling.
• Maintain store and stockroom security by monitoring for theft risks and enforcing security guidelines.
• Ensure compliance with health and safety standards and ensure all staff training and practices align with company policies.
• Identify current and future customer needs to develop additional business opportunities beyond direct sales.
• Lead the execution of company projects within the store to meet organizational expectations.
• Maintain high standards aligned with business audit requirements consistently.
• Serve as a keyholder with responsibility for responding to alarm activations.
• Provide support and cover for other store locations as required.
• Perform additional tasks necessary for smooth store operations.

Qualifications and Experience

• Between two to three years' experience managing retail operations, depending on store grade.
• Strong interpersonal, communication, leadership, and people management skills.
• Commitment to delivering exceptional customer service understanding its impact on sales and profitability.
• Experience in Visual Merchandising is advantageous.
• Comprehensive product knowledge.
• Proficient with IT tools including Excel, email communication, and SAP systems.
• A third-level qualification in Business or Retail Management is desirable but not mandatory.

Additional Benefits

• Discounts available for employees in-store.
• Access to learning and development platforms including online training, management programs, education assistance, and study/exam leave.
• Recognition via service awards and employee referral programs.
• Employee Assistance Programmes for wellbeing support.
• Company paid sick leave and maternity/paternity top-ups commensurate with experience.
• Celebration of significant life events and milestones.

Note

This job description provides an overview of the role's responsibilities and may evolve. The duties outlined are subject to change to meet business needs.