Store Manager - Home Furnishing

Overview

Chaitra Blinds Home Furnishing, located in Hyderabad, is seeking an energetic and responsible Store Manager to oversee daily operations and customer engagement in their home furnishing showroom.

Key Responsibilities

• Interact effectively with walk-in customers and respond to client inquiries.
• Identify customer needs and recommend appropriate products.
• Manage sales processes including quotations, follow-ups, and achieving monthly targets.
• Maintain comprehensive records of customers, enquiries, quotations, and orders.
• Oversee Customer Relationship Management (CRM) by regularly updating customer data.
• Supervise order processing from enquiry through completion.
• Coordinate measurement, quotations, orders, payments, installation planning, and site visits.
• Collaborate with installation teams, monitor quality, and ensure timely completion.
• Address customer complaints and provide after-sales support.
• Gather and handle customer feedback and reviews.
• Manage showroom presence including opening/closing, cleanliness, and aesthetic presentation.
• Maintain stock and material inventory records and liaise with suppliers for purchases.
• Handle sales-related financials including expenses, payments, and basic accounting.
• Follow up on payments and pending orders diligently.
• Lead and oversee sales staff and workers by distributing daily tasks and assessing performance.
• Prepare regular daily, weekly, and monthly reports.
• Drive showroom growth by enhancing sales and customer experience.
• Coordinate with upper management on sales targets and business expansion.
• Manage all aspects of day-to-day showroom operations effectively.

Required Skills and Experience

• Strong communication abilities and aptitude for customer service.
• Proven sales and negotiation capabilities.
• Basic proficiency in Excel and Google Sheets.
• Familiarity with CRM systems and data management.
• Understanding of basic accounting and billing procedures.
• Competent in team leadership and employee coordination.
• Effective problem-solving skills.
• Capability to juggle multiple responsibilities simultaneously.
• Dependable, punctual, and performance-driven approach.
• Prior experience in home furnishing or interior design industry is advantageous.

Ideal Profile

The ideal candidate will be able to autonomously manage the complete showroom workflow from initial enquiry through measurement, quotation, order processing, production, installation, payment, and feedback collection.

Compensation

Remuneration will correspond to the candidate's experience and performance, with additional incentives and opportunities for career advancement available.