Stewarding Attendant

About the company

Novotel Hotels is part of Accor, a global hospitality group known for responsible service and a wide portfolio of brands, hotels, restaurants, and lifestyle destinations across many countries. The organization emphasizes innovation, a caring workplace, and opportunities to build a career within hospitality in different locations and departments.

Working here means joining a team that values service with heart, professional growth, and meaningful guest experiences. The company also highlights sector-specific benefits, recognition for daily contribution, and a strong focus on inclusion and diversity.

Role overview

The Stewarding Attendant is responsible for maintaining cleanliness and order in kitchen and stewarding areas, supporting food and beverage operations, and helping ensure hygiene, safety, and smooth back-of-house service.

Key duties

• Wash and clean dishes in line with the set service standards.
• Clean pots, pans, and other kitchen tools according to required procedures.
• Dispose of waste bins as per the assigned garbage collection schedule.
• Use dishwashing equipment correctly and understand the cleaning chemicals and methods required for the job.
• Deliver polite, efficient, adaptable, and professional service while following the hotel’s performance standards.
• Carry out reasonable additional tasks or support duties requested by the Stewarding Supervisor.
• Remain flexible and be willing to move across different sub-departments within Food & Beverage or other hotel departments when needed.
• Follow the department’s opening and closing routines without exception.
• Stay familiar with all hotel services and facilities.
• Keep the work area and nearby surroundings clean, organized, and well maintained at all times.
• Understand HACCP requirements and the purpose behind them.
• Track operating supplies carefully and help limit spoilage and waste.
• Use supplies responsibly to reduce unnecessary losses.
• Respond to guest and employee questions in a polite and efficient way, and escalate complaints or unresolved issues to supervisors while ensuring follow-up.
• Attend and contribute to departmental and hotel meetings, training sessions, and related activities.
• Report on time in the correct uniform and name tag, while maintaining high standards of personal hygiene and appearance.
• Provide consistently friendly, courteous, and professional service.
• Build and maintain positive working relationships with colleagues and other departments.
• Read and follow the Employee Handbook, hotel rules, and policies, especially those related to fire safety, hygiene, health, and workplace safety.
• Comply with all applicable local laws and regulations.
• Attend training sessions and meetings whenever required.

Requirements

• Previous experience in hospitality is preferred.
• Knowledge of stewarding operational standards is required.

Additional information

The company states a commitment to diversity and inclusion and aims to attract, recruit, and promote diverse talent.