Shift Supervisor - Store #77900, Hwy #1 & Agassiz Hwy

Job Overview

In the role of Shift Supervisor at Starbucks, you will support the Store Manager by overseeing daily store operations during your shifts. You will lead the team by assigning tasks and directing partners to deliver an exceptional Starbucks experience through excellent customer service, timely preparation of quality products, and maintaining a clean, welcoming environment.

Key Responsibilities

• Uphold Starbucks' values and culture with integrity, honesty, and knowledge.
• Maintain composure during busy or unforeseen situations to ensure smooth store operation and set a positive example.
• Proactively assess the environment and customer needs to preemptively respond.
• Communicate effectively with the Store Manager for team coordination and customer experience enhancement.
• Assist in new partner training by providing positive reinforcement and respectful coaching to support their success.
• Provide feedback on partner performance to the Store Manager.
• Promote a positive work atmosphere by identifying changes in partner morale or performance and reporting them appropriately.
• Create an encouraging environment through clear, timely feedback to improve team performance and operational excellence.
• Deliver exceptional customer service, prioritize customer needs, and build positive customer connections.
• Organize and execute store opening and closing procedures as assigned.
• Adhere to cash handling, safety, and security protocols to protect partners and assets.
• Ensure cash management policies are followed during shifts.
• Monitor baristas throughout the shift to maintain legendary customer service standards.
• Maintain consistent attendance and punctuality.
• Ensure consistent quality of beverages, coffee beans, and food items according to Starbucks standards.
• Comply with health, safety, and sanitation guidelines for all products.
• Recognize individual and team achievements through organizational tools and collaborate with the Store Manager to implement creative recognition methods.
• Utilize operational tools to achieve excellence during shifts.

Experience and Skills Required

• Previous customer service experience in a retail or food service setting.
• Capability to effectively lead and direct team members.
• Fast learner with strong oral communication abilities.
• Familiarity with retail environments.
• Strong interpersonal skills and a team-oriented mindset.

Equal Opportunity and Inclusion

Starbucks is an equal opportunity employer committed to diversity and inclusion. We welcome applicants with diverse backgrounds and experiences, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Applicants with criminal histories will be considered fairly in accordance with local and federal laws.

Reasonable accommodations are available for applicants with disabilities. If you require assistance, please contact us.