Service Writer

Role overview

Saia is a logistics and transportation company that emphasizes doing business the right way, with support from leadership and teammates from day one. The role offers room to build new skills, grow within the organization, and work in an environment that pairs competitive pay with strong benefits.

Position summary

The Service Writer coordinates repair activity and schedules work for shop and field service staff. This position keeps service requests moving, manages work orders, supports preventive maintenance planning, and helps reduce equipment downtime through organized scheduling and follow-up.

Key duties

• Arrange repair work and coordinate assignments for shop and field service teams.
• Move work orders through the system promptly and help maintain a smooth workflow.
• Speak with customers to understand service requirements and provide accurate estimates.
• Follow service jobs from start to finish to make sure work stays efficient and on track.
• Keep clear, detailed records of service-related activity.
• Review electronic driver vehicle inspection report issues from non-shop terminals and schedule needed repairs to limit downtime.
• Work with internal maintenance shops and outside vendors to approve, schedule, and speed up repairs in a cost-effective way.
• Prepare and review daily and weekly preventive maintenance reports and set routine maintenance schedules to keep equipment ready for use.

Qualifications

Applicants should have a high school diploma or GED, along with at least 2 years of experience in maintenance, service writing, or a closely related field. Familiarity with transportation and diagnostic software is needed, as well as solid Microsoft Office skills.

Compensation

The pay range for this position is $29.25 to $33.75 per hour, depending on experience.

Benefits and culture

Saia says employee success matters and highlights a workplace built around performance, recognition, dignity, respect, customer focus, and safety. The company also notes long-term success in the industry and continued growth across its nationwide terminal network.

Equal opportunity

Saia is an equal opportunity employer and does not allow discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local law.