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Where you'll work
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Job description
About the Role
Join a dynamic team at the core of memorable experiences associated with iconic brands such as Steinlager, Speight's, Wither Hills, and Hyoketsu. This permanent full-time position is located at our Auckland Fanshawe Street office, where you will be part of a family that values celebration, connection, and social engagement.
Work Schedule
The team operates Monday to Friday from 8:00am to 6:00pm, with two possible shifts: 9:00am to 5:00pm or 10:00am to 6:00pm. Flexibility to work either shift is required to meet business needs.
Key Responsibilities
- Handle customer service interactions across multiple channels such as phone, email, and marketplaces, ensuring high-quality support.
- Deliver solutions that not only meet but surpass customer expectations aiming for first contact resolution.
- Accurately document all customer interactions and transactions in detail.
- Adopt a continuous improvement approach to enhance service quality and customer satisfaction.
Candidate Profile
- Dedicated to exceptional customer and consumer satisfaction.
- Excellent communication skills that make customers feel heard and appreciated.
- Strong problem-solving aptitude with the ability to respond thoughtfully and creatively to customer issues.
- Eagerness for ongoing learning and skill development.
- Innovative thinking with a focus on process enhancement and improvement.
Our Commitment and Culture
We value innovators and leaders in customer service who are capable of managing end-to-end processes and continuously driving improvements. At Lion, we promote "growth on tap," supporting you in achieving new heights throughout your career. We respect life priorities with inclusive policies fostering a balanced and extraordinary work-life environment.
As a certified B Corporation, we prioritize people, planet, and purpose alongside profitability, committing to diversity, equity, and inclusion. We celebrate the unique perspectives that foster innovation and growth and uphold initiatives like our Innovate RAP for Reconciliation, gender pay equity, and progressive workplace policies.
Accessibility and Inclusion
If you require any accommodations during the recruitment process, including support tailored to First Nations people, individuals with disabilities, neurodivergent candidates, or those identifying as transgender or gender diverse, please inform us to ensure fairness and opportunity in your application journey.