Service Advisor

Overview

Tesla is hiring a Service Advisor in Naples, Florida to support a globally recognized vehicle brand and contribute to its mission of accelerating the world’s shift to sustainable energy. This position involves frequent interaction with customers and internal service teams, along with a strong focus on technical learning and outstanding service delivery.

Key Responsibilities

• Deliver a high standard of customer care by responding quickly to questions and concerns, owning each service visit, and maintaining a warm, welcoming experience.
• Evaluate vehicle-related concerns, explain service recommendations in clear language, and where possible provide guidance by phone.
• Listen carefully to customer issues, ask the right follow-up questions to pinpoint the problem, and involve a Service Manager when escalation is required.
• Work closely with technicians, and record service information accurately in the Dealer Management System with strong attention to detail.
• Process transactions, help customers understand corrections, and clearly summarize the repairs completed.
• Balance multiple appointments and priorities, keep records organized, share timely status updates, and complete follow-ups thoroughly.
• Create trust through empathy, patience, and professional handling of complex concerns to encourage loyalty and repeat business.

Skills and Experience Needed

• Working knowledge of vehicle maintenance and repair practices, including the tools, materials, and techniques used in service work.
• Strong verbal and written communication skills for sharing estimates, updates, and technical details in a customer-friendly way.
• Solid troubleshooting and problem-solving ability, with the confidence to collaborate on timely solutions.
• Patience and empathy when dealing with difficult customer situations or complex vehicle issues.
• Good time management and organization to maintain accurate records and meet critical deadlines.
• Comfort using Dealer Management Systems, Outlook, and Microsoft Office, plus a willingness to learn new automotive technologies.
• A valid driver’s license is required.

Benefits

As a full-time Tesla employee, you are eligible for benefits starting on day 1 of hire. The package includes medical plans with $0 payroll deduction options, family-building/fertility/adoption/surrogacy support, dental and vision coverage with $0 paycheck contribution options, a company-paid HSA contribution when enrolled in the high-deductible medical plan with HSA, healthcare and dependent care FSAs, 401(k) with employer match, employee stock purchase plans, company-paid basic life and AD&D, short- and long-term disability insurance with a 90-day waiting period, an employee assistance program, sick and vacation time, paid holidays, backup childcare and parenting resources, voluntary insurance and legal/theft benefits, weight loss and tobacco cessation programs, Tesla Babies program, commuter benefits, and employee discounts/perks.

Additional Information

This role is focused on supporting cutting-edge EV technology and requires strong engagement with both customers and internal teams. The ideal candidate will be passionate about service excellence and motivated to help advance sustainable transportation.