Senior Clerk Operations Control

About QNB Group

Founded in 1964 as Qatar’s pioneering Qatari-owned commercial bank, QNB Group has grown to become the largest financial institution in the Middle East and Africa region. It operates in over 31 countries across three continents through its subsidiaries and associates, serving 20 million customers with more than 28,000 employees and utilizing 1,000 branches alongside 4,300 ATMs. Highly rated by major credit agencies, QNB is recognized as the most valuable banking brand in MEA and is actively engaged in community sponsorship programs.

Role Purpose

This position provides essential administrative support to the Operations Control & Quality Assurance department. Key functions include managing document scanning, filing, and retrieval; overseeing internal and external mail through QPost; coordinating office supply requests and inventory using the Coupa system; and ensuring timely and proper handling of deliveries from vendors or stores, all aligned with QNB policies and procedures.

Key Responsibilities

• Control office supply usage efficiently to support cost management, minimizing waste and ensuring timely procurement through the Coupa platform.
• Deliver prompt administrative assistance by accurately scanning, filing, and retrieving documents for internal stakeholders.
• Liaise effectively with vendors, stores, and departments for handling stationery and office supply deliveries.
• Coordinate the receipt, dispatch, and tracking of mail within the bank and externally, maintaining records and ensuring timely delivery.
• Maintain comprehensive, up-to-date physical and digital filing systems per departmental guidelines for easy access.
• Monitor stationery stock and notify when replenishment is needed to sustain support functions.
• Adhere to all relevant legal, regulatory, and compliance policies including AML, CTF, Data Protection, Fraud Control, Whistleblowing, and Conflict of Interest frameworks.
• Follow the Three Lines of Defence model to actively support risk identification, measurement, and management and ensure positive client outcomes under Conduct Risk principles.
• Engage in ongoing learning to uphold document handling best practices and administrative excellence.
• Complete mandatory training and uphold competence levels required by the bank.

Education and Experience Requirements

• Bachelor’s degree required.
• At least 1 year of relevant experience in administrative or logistical support, demonstrating integrity and reliability in task completion, including event and meeting support.

Application Requirements

• Resume or CV submission
• ID card (front and back)
• Educational certificates
• Passport copy