Sales Team Leader

Job Overview

We are seeking a Sales Team Leader to oversee and manage a telesales team responsible for making sales calls and closing deals with clients. The ideal candidate will be persuasive, capable of thriving under pressure, and possess excellent communication, problem-solving, and negotiation skills.

Key Responsibilities

• Ensure quality control for all sales calls made by the team.
• Meet daily and monthly collection targets collaboratively with the team.
• Create and manage staff rosters to maximize workforce utilization.
• Oversee attendance and leave management of team members.
• Distribute telecalling lists to sales advisors efficiently.
• Provide continuous feedback on performance, attendance, and improvement areas to team members.
• Conduct daily team briefings before each shift commences.
• Organize retraining sessions for advisors as needed.
• Maintain accurate sales and account-related reports.
• Supervise the daily deposit of collected payments.
• Monitor competitor activities concerning process performance and promotional schemes.
• Screen and shortlist candidates for new team positions.
• Perform regular performance evaluations for the team.

Qualifications and Experience

• Possess a Bachelor's degree.
• Have a minimum of 2 years experience in telemarketing or related sales roles.
• Skilled in handling customer objections effectively.
• Highly attentive to detail and organized.