- अनुभव
- कोणतेही
- पगार
- —
- रिक्त जागा
- 1
- पोस्ट केले
- ७ तासांपूर्वी
- कार्य मोड
- कार्यालयात
- सारांश
- अर्ज करणे आवश्यक आहे
तुम्ही जिथे काम कराल
नोकरीचे वर्णन
About Dean Group
Dean Group redefines the hospitality experience by embracing individuality and heartfelt service. Originating in Dublin and expanding across Europe and the US, their hotels, restaurants, bars, and gyms each express unique stories through genuine human connections and authentic hospitality.
Role Overview
They are looking for a Reservations Executive to join their central booking team in Dublin. This hybrid onsite role is pivotal as the first guest contact, responsible for managing reservations proficiently while fostering excellent guest relations and supporting revenue through upselling.
Key Responsibilities
- Answer and manage guest inquiries and bookings via phone and email professionally and promptly.
- Maintain high-quality guest communication reflecting the brand's premium standards.
- Process all bookings accurately using Opera PMS and ensure reservation data completeness and compliance with procedures.
- Coordinate with hotel departments on arrivals and special requests.
- Promote and upsell room categories, packages, and additional services to boost revenue.
- Assist in generating various operational reports and administrative tasks, including GDPR-compliant guest data handling.
- Support department objectives related to occupancy, revenue, and guest satisfaction.
Preferred Qualifications & Skills
- Prior hotel reservations or front office experience is essential.
- Competence with Opera PMS system required.
- Strong verbal and written communication, including professional telephone etiquette and email skills.
- Detail-oriented with solid organizational and multitasking abilities.
- Confident, motivated team member capable of working under pressure.
Work Schedule & Benefits
- Workdays: Monday through Saturday, shifts between 8am-8pm; Bank holidays 9am-5pm with premium pay.
- Eligible for performance bonuses and Saturday work premiums.
- Discounts on staff rooms worldwide, food, and beverages within the group.
- Additional leave accrual based on service length, friends and family discounts, gym membership rates, and gratuities where applicable.
- Operational benefits like meals on shift (Monday–Wednesday), bike-to-work and tax saver schemes.
- Continuous training and career advancement opportunities within the company.
- Access to wellness programs, employee assistance, entertainment, and team-building events.
Additional Information
Dean Group operates multiple hotels in Ireland and may propose alternative roles aligning with candidates' skills during recruitment. By applying, candidates consent to being contacted about other suitable openings within the group.