Reporting & Analytics Specialist

Overview

The Reporting & Analytics Specialist based in Toronto, Ontario, is responsible for crafting, maintaining, and delivering insightful reports and dashboards that aid strategic business decisions. This role requires effective collaboration with stakeholders to gather requirements and transform data into meaningful performance metrics, visualizations, and comprehensive narrative reporting.

Key Responsibilities

• Engage with business stakeholders to collect reporting needs and translate them into impactful reporting tools and dashboards.
• Build and update data visualizations and reports primarily using Tableau software.
• Document reporting processes, define KPIs, and clarify metric calculations to ensure transparency and consistency.
• Conduct data analyses and generate both recurring and bespoke reports leveraging advanced Microsoft Excel skills.
• Compile executive-level presentations and reporting packages employing PowerPoint.
• Extract, cleanse, and analyze data from diverse systems to guarantee report accuracy and reliability.
• Assist with ServiceNow-related reporting and produce operational reports as required.
• Develop narrative reports that effectively communicate business trends, performance insights, and key findings.
• Monitor and enhance data quality while recommending improvements to existing reporting workflows.
• Collaborate across departments to promote standardization and continual enhancement of reporting capabilities.

Required Qualifications

• Proven experience in business reporting, analytics, or managing reporting operations.
• Excellent communication skills and ability to manage stakeholder expectations.
• Expert-level proficiency with Tableau software for data visualization.
• Advanced skills in Microsoft Excel and PowerPoint for data handling and presentation.
• Experience in creating detailed documentation for KPIs and reporting methodologies.
• Strong analytical thinking, problem-solving aptitude, and organizational capability.

Preferred Qualifications

• Familiarity with reporting requirements and output generation in ServiceNow.
• Capability in performing data extracts and validating datasets for accuracy.
• Skill in preparing executive narratives and actionable business insights.
• Understanding of dashboard design principles and reporting best practices.
• Knowledge of SQL or similar database querying tools is advantageous.